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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
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In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
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In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I guess less then a month isn't really that bad now that I'm looking through the



I guess less then a month isn't really that bad now that I'm looking through the forum.

Nevertheless, I can't get an answer out of anybody. First I hear about a "freeze feature"- I called Qwest and got that taken care of on the first day, and yet every time I call a rep tells me about this freeze feature on my account. I've called Qwest twice and it's not there any longer.

So I get "escalated", and I'm supposed to get a call in 24 hours. 24 hours goes by, no call. I call back, she said 36, not 24. 36 goes by. No call. I call back, she says 24-48. Naturally, no call and I give up.

I call back today, and I'm told about the freeze again. I ask him to look deeper, give him a ticket number, and let him know all I want is the status. I just want to know my number isn't sitting in a pile somewhere forgotten about. So I get transferred, sit on hold for 7 minutes, and get disconnected. Even though I provided a callback number, I never get a call.

I'm not worried about the $ thing. Obviously since I can't use it I'm sure a rep will make the billing right. I'm really annoyed and frustrated with not knowing what is going on, where I'm at, and if my number is ever going to get transferred.

My biggest beef with Qwest was rotten, terrible customer service. I was hoping since Vonage is smaller, newer, and trying to get customers they would be better. Honestly, EVERY REP has been awesome, friendly, and very courteous, but completely and totally without information. It's not their fault- obviously this is a management and structural problem.

Customers need to be involved and informed of information relating to their service or they will lose confidence.

I'm almost there, and Voip and Vonage has lots of bells and whistles which I dig, but my current copper-wire phone has a dialtone and rings with my phone number. I'm very close to just pulling the plug on this switch.



Read The Full Thread:

I''m close to giving up -- LNP since 8/29 ** RESOLVED **


I just got billed! And no # transfer! And they took the $ directly from
I called back today. The rep told me the confirmation # I had provided them (from
Yesterday the supervisor told me Neal would send me an email with a ticket #. No
I can certainly understand the frustration in attempting to port a number from
Well, the heavens parted, and things went my way. Number transfer scheduled for
It's official. # ported, all good. Why was that so hard, Vonage? Why? The only

Grantium posted "I guess less then a month isn't really that bad now that I'm looking through the" on 09/24/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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