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Vonage I guess I should give an update to my issue. Where we left off was that the regular



I guess I should give an update to my issue.

Where we left off was that the regular techs said they couldn't do anymore more - they decided it was a line issue and they were calling a "line tech", he should be along soon.

Sure enough, 2 hours after they left a Comcast truck with a cherry picker showed up. He spent a while back at the pole, then another guy showed up. They fooled around a bit then went around the corner and went up another pole (it looks like it feeds the pole I'm one). I lost connectivity off and on while they were there.

Around 4pm, they packed up and left. The wasn't any packet loss - so I called Comcast to see if the ticket had been closed - after the rep went and asked what one of the notes meant, ("REF MAIN"?) she said they hadn't closed to the ticket yet, line tech should be around tomorrow.

Next morning rolls around - internet is unusable - 85% packet loss, can't surf - nothing. I call Comcast again to see if the ticket's been closed - nope, tech should be out today. Fine with me - I just don't want them to think it's solved if it's not.

Finally, around noon, the packet loss disappears. As a note, I didn't see any of the trucks in the area today, so maybe the problem was elsewhere. So - at the moment it looks solved. Of course, I've thought that before. :-)

Comcast says the ticket is closed - she said the problem was a "code 32" - she didn't know what that meant, but it took them almost 4 hours to fix it, whatever it was. So - hopefully it's solved, for good.

Just for trivia, here's what was done to get to this point:
Tech suggested my new Dell computer had issues (!) I kindly pointed out this was unlikely the issue, and which of my 3 computers did he think was ok.
check line levels (each time they came, first thing they did)
swap my modem for Comcast modem
replace connecting hardware between pole and house
swap comcast modem for my modem
replace all ethernet cables
replace connecting hardware again
test line from pole to house using test equipment
finally, fixed a code 32 ;-)

So - it's a saga - probably 4-5 visits over several months to get to this point.



Read The Full Thread:

Comcast, outbound dropouts, questions - Resolved


Craig, I'm in southern California and have similar problems as Craig over
Warning: Long ramble... I've posted stuff here before about random outbound
Comcast came out again (yesterday) with a different tech. Before he came out,
Are you located in the Midwest, Craig?
Nope (I've read most of that thread). I'm about 30 minutes west of Boston, MA. This
95% of the time, outbound audio dropping out is related to packet loss from the
Exactly. It never crossed my mind to call Vonage, as this is entirely a Comcast
Open a DOS window: > ping 73.171.8.1 > ipconfig/all > ping <default
Thanks for all the juicy information to check on, but I will reduce this down to
Ok, I agree that eliminates your Nic...so fire up ping plotter to the management

iaflyer posted "I guess I should give an update to my issue. Where we left off was that the regular" on 06/14/2006

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