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Vonage I got the vonage phone adapter 2 days ago and i still cannot get it to work. I have



I got the Vonage phone adapter 2 days ago and i still cannot get it to work. I have broadband through comcast and iu have a regular cable modem with them.

I connect the cable from the comcast box to thhe back of the phone adapter. Turn on the power on the adapter and then gets as far as trying to obtain an ip address. Then i get the error message code 002, check if your internet connection is working. I then unplug the cable from the adapter into my linksys router and internet works fine on my laptop, connecting wirelessly.

Then i try the connection again and again the same error message. At this point i do not have my linksys router connected. I just have my comcast cable modem connected.

Now my question is when i connect directly to my comcast modem i get the real ip address, dns settings etc. Do i have to put thse settings into my Vonage phone adapter or should it obtain an ip address automatically. I contacted comcast and they said that there is no problem with their cable modem and most people have no issues connecting to Vonage via comcast.

I havent had time to contact Vonage via the help number, do they have an email address. Can anyone help and tell me what i am doing wrong.



Read The Full Thread:

Problems connecting to vonage via comcast cable modem


some modems actually record the MAC address of the device that follows it. So what
Did you power off your cable modem before connecting the Vonage device to it? The
I will try powering off everything for 5 minutes and see if that works. Wont get

de78 posted "I got the vonage phone adapter 2 days ago and i still cannot get it to work. I have" on 11/21/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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