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Vonage Expands International Presence with Investments in Asia Pacific Region

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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I got a referal from my friend and he mentioned there is no installation charge



I got a referal from my friend and he mentioned there is no installation charge for referal.

I did a big mistake by calling Vonage CustomerCare in Nov 2008. I rejected for the new referal connection as i was not interestd in payng the installation charge.

Sometime in Dec-2008,Vonage sent the router to my old address. By then, i have already moved to Oklahoma from Boston.

I found my Credit Card account getting charged every month. I called Vonage (more than 30 times) to cancel my account. They were not able to validate my account. All your security Questions are really Stupid or System is not able to validate it properly. I was providing the Last amount billed as per my Credit Card Statement(As mentione below) but they were not able to validate my account. Later on , They realized my mailID was not entered correctly into the system during account creation process thats why i was not getting any Email.

After more than 30 calls , I was able to cancel the account to stop every month Bill(services Which i never used and i never asked for). I was charged for the cancellation also.

Your Customer Care Infrastructure and personal are horrible and very frustrating. My Case is not resolved in more than 4 months.

I request you to go thru all below info and refund my amount as soon as possible. I am already so frustrated with Vonage.Please dont test my patience. I will go for legal and will go for any any extent to get my refund and all mental Harrasment.

Please check below forum i have shared my Bad Experience

http://forum.theispguide.com/isp-ftopic1535.html
http://www.notesfromatooluser.com/2007/06/customer_retent.html#comment-6a00d8341cc2cf53ef010536dbc2f5970c
http://www.geeknewscentral.com/archives/007933.html
http://www.my3cents.com/showReview.cgi?id=52451

Vonage CUSTOMER SERVICE IS HORRIBLE AND VERY FRUSTRATING.

Account Info
order no: 95607902-0001
vdv21-vd
tel no:617-639-5657
ense77veb6
Account Number: 1007569756
RATE PLAN 24.99

Out of more than 40 Calls Talked to Customer Rep with ID
Kris-17209
Mary-57608
Den -59984
angella-59420 - Escalated
rona - 516473
Escalation Conf: 17247850

All Amount Charged on my Credit Card:
01/18/2009 01/19/2009 Sale Vonage *PRICE+TAXES(Services and Merchandise) 24692169018000423265673
$24.65
11/18/2008 11/19/2008 Sale Vonage *PRICE+TAXES(Services and Merchandise)
24692168323000218385324
$55.36
02/04/2009 02/05/2009 Sale Vonage *PRICE+TAXES(Services and Merchandise) 24692169035000487185469
$113.49



Read The Full Thread:

My Story


Saturday I signed up with Vonage. The woman who signed me up read my shipping address
It will be taken care of.
I'm sorry to hear that you experienced these issues. The good thing is that they

suman4674 posted "I got a referal from my friend and he mentioned there is no installation charge" on 04/04/2009

Vonage Service Plans


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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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