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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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Vonage I find this question a very good one. In fact, here is a letter I sent to Vonage about



I find this question a very good one. In fact, here is a letter I sent to Vonage about this very issue on June 3, 2007.

*** Start of Email ***

Hello,

I have been a Vonage Canada customer for about 9 months.

I have not been overly satisfied with the call quality (long delays, static, poor sound, etc) but have stuck in there.

Recently I compared Vonage Canada prices with Vonage USA prices and was blown away that we (Canadians) are being charged a 60% exchange rate by Vonage. This is comparing the $24.99 USD Plan vs the $39.99 CAD Plan.

With the current exchange rate ranging from 5%-10% I feel Vonage is ripping us off. The savings using Vonage vs the Local Telco is only $5-$7 but the quality ends up being much better. The only encouragement for me to stay with Vonage is the price savings but at a 60% exchange I feel taken advantage of.

*** End of Email ***

Here is the response I got from Vonage on June 4, 2007:

*** Start of Email ***

We continually re-examine our pricing strategy, both for our phone plans and for our international calling rates, to ensure they are competitive in the Canadian marketplace. Our research indicates that, in the Canadian market, $39.99 CDN is a very reasonable price for unlimited local and long distance calling in North America, including phone features. Vonage does not claim to be the lowest cost Internet phone service provider in Canada. Rather, we claim to offer superior service and value that is incomparable in the Canadian telecom industry. Despite our emphasis on quality and on the C"b,Kcustomer experienceC"b,b", we have found that Vonage Canada continues to rank among the lowest cost providers in the industry, particularly when compared to most of the cable and traditional phone companies that offer Voip service. We are confident that you will draw the same conclusions after having researched alternative Voip offerings in Canada.

*** End of Email ***

They aren't using a Canadian Infrastructure for terminating, they are terminating from the USA. This can be verified by calling a Canadian Only Toll Free number which will not work with Vonage.

Since I am in New Brunswick, Canada and the only Voip service with local numbers is Vonage, I have them as an option and Aliant (local Telco). At this point I am willing to pay the higher price with Aliant since I can actually use my phone with them. Every person I call using Vonage I have to call 2 or 3 times since the person I am calling and only hear beeps or buzzing. This isn't a bad device or ISP since my sister had the same problems on a different ISP. There service is just bad, at least in New Brunswick.

If anyone knows of a different provider that I can switch my local number to I will be more than happy to give them a shot.

I think everyone needs to team up and send Vonage a big loud message "We will not stand to be charged a 60% Exchange Rate while not having as many services as our neighbour to the South."

IceCold



Read The Full Thread:

Why do we pay more for vonage with less features?


I am wondering why we are paying more for Vonage here in Canada compared to the rates
There are two very big reasons why 1) infastructure/cost; Remember the USA
That is a lot of infrastructure for $15 extra a month. I do believe that the price
Products and services are not just based on the dollar exchange rate. You
for that very reason is switched to 19.95 500min out /unlimited in plan working
I will have to keep an eye on the upcoming bills, we usually have 1000 minutes on

To digress a little, I'm not sure the council tax (known as municipal property
5 grand a year in taxes, where did you live and how big was the mansion?
Oh well, makes me feel better knowing that. Its just a shame the Uk is cold and

IceCold posted "I find this question a very good one. In fact, here is a letter I sent to Vonage about" on 08/03/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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