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Vonage I finally spoke to someone with authority, explained that I was a long-term customer,
I finally spoke to someone with authority, explained that I was a long-term customer, and said they had one last chance to save the account. They spend millions of dollars to get new customers, while letting the loyal ones get away over silly little issues that are easily resolved. (very short-sighted business practice, since long term accounts are proven more profitable than new customers who may or may not be around next month.)
Long story short, they replaced the adapter and I'm staying a customer. (see Vonage, wasn't that easy?)
Read The Full Thread: Replacement Adapter Options?
• Our Vonage adapter is one of the crappy Linksys RT31 models and it appears to be
• Lucky You! I got less than a year with my Linkskys WRTP54G. I don't know too much
• I've had the Motorola VT1005 for over a year, and it has worked great. I don't think
• Yes, there is no VT1005 anymore. VT2142 is the replacement but you can get the upgraded
• Hmm. You could either go buy yourself a new telephone adapter, OR, you could add
• Caution: Any second line added on the account, promotion or not if you ORDER a new
• I have just had my Dlink VWR replaced with a Motorola VT2142, and its much better
• You would be able to ask a free router if you are 2yrs of being with Vonage. Yes absolutely
• Apparently they have taken a much harder line on replacing adapters for free.
• I bought the linksys wrt54gp2 because I wanted a wireless voip. I had the motoroal
rebus posted "I finally spoke to someone with authority, explained that I was a long-term customer," on 05/10/2007 |
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