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In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
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In The Forum:
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Topic:
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
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Vonage I finally got a 2nd or 3rd level tech to help me with my problems last night. I also



I finally got a 2nd or 3rd level tech to help me with my problems last night. I also have to say in spite of my frustration he was very knowledgable and helpful. Evidently, my ATA was not checking in with their servers. This could be a problem as there may be configuration changes that need to be made on your ATA or the checkin may have something to do with making sure their IP-PSTN routes are correct. In spite of the fact that the service is still unacceptable (I can now make calls but the audio out is still a problem), I did learn some of their problem resolution sequence. In general, if you are having problems with your service, power off your PC, your ATA, your rourter and cable modem. Disconnect the cable modem from the router and connect the ATA directly to the cable modem. This gets the router and PC out of the loop. Power up the cable modem and wait till it's onine. Then power up the ATA and wait till it's online. You should now have dial tone on the ATA and can do 80# (remember to take the phone off-hook and press the ATA button before 80#) to verify that the ATA did get an IP address. You should now be able to make calls. If you can't, you at least know it's not your router or ports you may or may not have forwarded. If you are lucky, your cable modem has 2 ports on it and your ISP allows more than 1 IP address to be assigned to the cable modem. You could plug your router into the other port on the cable modem and connect your PC into the router. Now your PC is protected by the router firewall while the ATA bypasses the router. I'm in the middle of testing how well the ATA->Cable modem combination works as well as trying out different makes of routers. I got the Vonage recommended D-Link DI-604 for $20 after rebates from Best Buy. I also got a Netgear MR814 for $25 after rebates from amazon. If they work better than my Linksys BEFW11S4 great. If not, they become Christmas presents.



Read The Full Thread:

Problems with recieving incoming calls over the last few day


Guys, I've been having problem receiving incoming calls via the Vonage service
A friend reported to me that he couldn't get through Vonage to me last night (Sunday
Lost my serice too. Vonage tech support at around 7:00pm (EST) told me that the
Having MAJOR problems with Vonage for the past 3 days. Tech support hold times
I agree I was on hold for over an Hr last night. Today I called at about 9:40am (est)
I am back up (3:00pm Est). No email from Vonage Tech Support. It just started working
Back up and working. Got a call from Vonage Tech Support - they said that "lots of
Hi, I too have been having problems receiving and making outgoing calls in the
Resetting my ATA, Router, Cable Modem etc made no difference. This was a Vonage
Yes, I also get the "dead air" symptom.. I try pinging the ATA at this point and it

eganov posted "I finally got a 2nd or 3rd level tech to help me with my problems last night. I also" on 08/23/2003

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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