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In The Forum:
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Topic:
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In The Forum:
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Topic:
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On Mar 28, 2017 at 12:42:33


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Vonage I finally got Vonage to work with Brinks, at least for now. For the past several



I finally got Vonage to work with Brinks, at least for now.

For the past several weeks the Brinks control panel has been flashing an error message, "CR Trouble call 1800...."). And once a day it would start beeping. I have been reluctant to call Brinks to send out a tech because I don't want to spend $45 and I felt this might be a recurring problem. Plus the system was working fine, I called them the first day I noticed it and they told me it should go away within 24 hours and that it is still operational (and to call them if it still showed problems after 24 hrs). I ended up going away for the holidays and couldn't deal with it. I got home, it was still flashing the error message. Again, I didn't want to call Brinks and wanted to see if I could figure this out on my own, even if it meant getting a traditional land line (POTS). Apparently the Brinks system has been trying to dial in the the Brinks "mother ship" to download/update information. Keep in mind, my test calls ALWAYS went through.

Well, the error message went away today! The call/download finally succeded!

You can read more info about my success with Tivo dialing out in this thread. A lot of it pertains to this experience with Brinks: http://www.vonage-forum.com/ftopic2283.html

Here's the details of how I got it working (i was not expecting it, I just noticed the panel didn't beep at all today and the error message was gone)

You'll notice in the Tivo thread I mention I was going to move the Vonage back to an output on the router to see if the Tivo works in that setup. Well it so happened right about the time I went to move the Vonage box Brinks decided to dial out. As soon as the Vonage box was rebooted and hooked into the last port (4) of my d-link router, the call went through in full.

Here's what made it work for me:

-fresh reboot of router, cable modem, and Vonage box

-packet size reduced to .10 (see tivo thread, i had called Vonage to do this)

-Vonage box plugged into the last port of the router

If you want to try this and want to time it like i did (again, i didn't do it on purpose, it was pure coincidence - but maybe that's what helped it go through), I did decode the dialing sequence of the alarm system. I determined Brinks tried 4 calls every 4 hours by checking my Vonage activity (you can check yours to see if the sequence is similar).

For example, it would try at 3:21am, 3:23am, 3:25am, and 3:27am. Then it would try at 7:27am, 7:29am, 7:31am, and 7:33am... then 11:33am, 11:35am, 11:37am, and 11:39am, and so on. It was always the same sequence, every day.

I had not planned it, but it worked. The call that went through was 3 minutes, so it stayed connected at least that long to download the necessary data.

Hope this helps anybody who might be having this problem.



Read The Full Thread:

Vonage + Brinks - Success! (finally)


....previous post edited....
that's funny, I have no phone line hooked up in my house at all, no vonage, and I have
Congrats! I'm fighting the same battle with my DTiVo's. Do you use the *99 following
Hi, I ended up NOT needing any prefix for the Directivo. However, I think I
I've been struggling to get my Brinks Home Security system to work with my Vonage

captenblack posted "I finally got Vonage to work with Brinks, at least for now. For the past several" on 01/10/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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