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Garryfirea Posted:
There are a
sprinkling
singular reasons
why someone may
hand-picked to
clean
...

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Topic:
letting malowanie dachu krakow
On Jun 24, 2017 at 23:48:53

Garryfirea Posted:
...
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Topic:
take control of czyszczenie dachow slask
On Jun 24, 2017 at 23:47:47

Sobfrody Posted:
The lawsuit says
West’s lawyers
acknowledged the
sampling happened
when they
...

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Topic:
Kanye West Joins Huge Sean At Powerhouse 2016, Performs &quo
On Jun 24, 2017 at 11:05:31

RobertBag Posted:
http://www.gagprin
cess.com/this-sass
y-dog-doesnt-waste
-time-this-summer/
...

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Topic:
Evolutions Of Famous Actors And Characters
On Jun 24, 2017 at 06:40:00

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

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Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Sobfrody Posted:
The fancy footwear
additional a touch
of glamour to the
laid back outfit,
consisting
...

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Hard Wiring - Installation
Topic:
Kylie Jenner Ditches Bra in Oversized T-Shirt Look, Rocks Co
On Jun 24, 2017 at 03:10:25

Sobfrody Posted:
In addition, she
snapped her
outfit, which was
dark, brooding and
plain spooky
...

In The Forum:
Hard Wiring - Installation
Topic:
Kris Jenner Once Referred to as Marcia Clark About Seei
On Jun 23, 2017 at 23:12:38

Sobfrody Posted:
Just weeks after
she was held up at
gunpoint in her
Paris hotel area,
Kim Kardashian
...

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Topic:
Every outfit Kylie Jenner wore at New York Fashion Week 2016
On Jun 23, 2017 at 17:49:05

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
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and get free
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...

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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06


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Vonage I finally found a few email addresses to actually contact Vonage about a problem



I finally found a few email addresses to actually contact Vonage about a problem that is months old.

Now... I was a loyal customer here for over a year but after moving to an area with zero broadband I had to move my numbers to cell phones. Anyway, here is the letter I had to send today:
-
I need a legal contact for Vonage.

I have been through seven kinds of hell after being a loyal customer for over a year. When trying to move my numbers to another provider, because we moved to an area with no broadband, it required MONTHS of work and untold phone calls and emails to finally get the numbers moved. All the while I am paying for service I don't have. Now, 9 months later, I get a collections letter saying I owe 41.19, for what I have no idea. I have no invoice, no phone calls, no emails...nothing, just a collections letter for no good reason.

Every time I call I have a wait time of over 20 minutes and get shuffled around to support staff that has no idea of how to help me since I am technically no longer a customer.

If anything Vonage owes me several hundred dollars for service I never was able to use caused by the total ineptitude of their support staff (don't even get me started on overseas 'support').

I want an intelligent and responsible management person to call me to discuss this. If I have one red cent show up for collections on my credit report I can assure you I will file the first law suit in my life.

I request a response.
-
I'm not going to get into all of the details here but I am an educated, technical person who used to own a web hosting company before selling it a few years back. I understand the technical side as well as the customer support issues. While I don't really have any complaints about Vonage's technical service, their VP of customer support needs to be taken out back and shot.

What is interesting is that I sent the email to their PR and Info departments with a read receipt and so far about half have been sent back with a 'NO READ' receipt (the subject is Legal Contact), I assume they receive tons of these per day and just ignore anything that looks like trouble....

Now, I wonder how long this thread will remain? (repost, it lasted less than 5 minutes, I sure wish I could reach an English speaking customer service rep in that period of time)



Read The Full Thread:

Vonage Contact Info? - Unhappy to say the least


We have zero tolerance for topics with misleading titles. Try this: Vonage 23
Sorry, I just over-wrote your post while trying to reply to it. Try this, it
I'm trying one more time to talk to someone. I managed to get an operator of sort
732.528.2600 732.834.0189 (fax) Call the top number and you get 2 choices..
Got a phone call back from Vonage. They basically told me to stuff it. After
If anyone from Vonage wants a good example of how to turn a happy customer into a

American posted "I finally found a few email addresses to actually contact Vonage about a problem" on 10/02/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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