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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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Vonage I figured I'd give an update for those that care. I ended up e-mailing Vonage's



I figured I'd give an update for those that care. I ended up e-mailing Vonage's entire exec management to voice my issue and frustration with the phone # transfer process (transfer from MCI to Vonage). Within a day I got a phone call back from Vonage's exec response team and they assigned an actual person to help me with my # transfer issue and to take accountability of the problem. What a noble idea! I guess 3 months had to go by and I had to e-mail the exec management to finally get things moving. Lame. The guy they assigned to me was great. He was very knowledgeable of the whole # transfer process on both MCI's side and Vonage's side. After working with the exec response team member and some more back and forth with MCI over a couple more weeks it turned out the issue all along was MCI had my name as the "billing contact" and wife's name as the "name on the phone # record". That was the name conflict because my name is on the Vonage account, not my wife's. I had asked MCI on several ocasasions during this whole ordeal to verify that my name was THE ONLY name on the entire MCI account. And MCI assured me on all those ocasions that my name was the only name MCI had on record for the account. That was a load of BS. It wasn't until Vonage and I conference called MCI and explained that something on my MCI account was not allowing the # transfer to go through that the MCI rep finally said, "Oh yeah, your wife's name is listed as the phone # record holder and your name is listed as the billing contact". I then immediately had MCI change the name of record to my name. But, prior to this when I managed my MCI account online only my name appeared anywhere on the account. You would think an MCI customer could see all the names listed on the account. Anyway, MCI finally released the # to Vonage on May 3rd! I'm now totally disconnected from MCI. I thought I'd never see the day. So now that all is said and done it was MCI who is mainly to blame for this whole delay as they never made it clear early on in my phone calls to them regarding my # transfer issue that my wife's name was the name on the phone record. And they knew the whole time I was trying to transfer my # to Vonage. MCI was pretty much just trying to strong arm me into staying with them or at the least milk me out of a few more months of billing. Shame on MCI! Bunch of jokers. However, Vonage should have done a much better job keeping me more informed about the issue earlier on. And after the 2nd/3rd time that MCI rejected the # transfer request Vonage should of had someone step in and do some hand-holding at that point to ensure maximum customer satisifaction. I'm no expert in VoIP/telecommunications provider processes! Now hopefully I can go on to be a happy Vonage customer. Oh yeah, Vonage ended up crediting me one month of charges for my ordeal. I'll take what I can get. :-). So, lessons learned: (1) Carriers may have multiple names on an account which may trip up a # transfer. (2) MCI $ucks and I will never use them again.



Read The Full Thread:

Still waitng for my # transfer... 3 months and counting!


I signed up with Vonage on Jan 5th 2006. 20+ emails and phone calls to Vonage later
I'm having the same problem porting a number from Sprint. I guess the vendor that
Yep, sorry to hear all this - which was one of the biggest reasons for the incredible
Then as the current customer of that carrier, you raise heck with them! During
I experienced similar issues. They said that they never received the letter back
Sarah, Two things: First, your account should have been noted that you tried
c- Thanks, but I already tried that. They said that it doesn't matter if the
You're emailing to the wrong people/person. Get on Vonage's website and email
I'm glad you finally were able to get it straightened out. I think the transfer

3rik7 posted "I figured I'd give an update for those that care. I ended up e-mailing Vonage's" on 05/08/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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