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Vonage I figured I'd give an update for those that care. I ended up e-mailing Vonage's
I figured I'd give an update for those that care. I ended up e-mailing Vonage's entire exec management to voice my issue and frustration with the phone # transfer process (transfer from MCI to Vonage). Within a day I got a phone call back from Vonage's exec response team and they assigned an actual person to help me with my # transfer issue and to take accountability of the problem. What a noble idea! I guess 3 months had to go by and I had to e-mail the exec management to finally get things moving. Lame. The guy they assigned to me was great. He was very knowledgeable of the whole # transfer process on both MCI's side and Vonage's side. After working with the exec response team member and some more back and forth with MCI over a couple more weeks it turned out the issue all along was MCI had my name as the "billing contact" and wife's name as the "name on the phone # record". That was the name conflict because my name is on the Vonage account, not my wife's. I had asked MCI on several ocasasions during this whole ordeal to verify that my name was THE ONLY name on the entire MCI account. And MCI assured me on all those ocasions that my name was the only name MCI had on record for the account. That was a load of BS. It wasn't until Vonage and I conference called MCI and explained that something on my MCI account was not allowing the # transfer to go through that the MCI rep finally said, "Oh yeah, your wife's name is listed as the phone # record holder and your name is listed as the billing contact". I then immediately had MCI change the name of record to my name. But, prior to this when I managed my MCI account online only my name appeared anywhere on the account. You would think an MCI customer could see all the names listed on the account. Anyway, MCI finally released the # to Vonage on May 3rd! I'm now totally disconnected from MCI. I thought I'd never see the day. So now that all is said and done it was MCI who is mainly to blame for this whole delay as they never made it clear early on in my phone calls to them regarding my # transfer issue that my wife's name was the name on the phone record. And they knew the whole time I was trying to transfer my # to Vonage. MCI was pretty much just trying to strong arm me into staying with them or at the least milk me out of a few more months of billing. Shame on MCI! Bunch of jokers. However, Vonage should have done a much better job keeping me more informed about the issue earlier on. And after the 2nd/3rd time that MCI rejected the # transfer request Vonage should of had someone step in and do some hand-holding at that point to ensure maximum customer satisifaction. I'm no expert in VoIP/telecommunications provider processes! Now hopefully I can go on to be a happy Vonage customer. Oh yeah, Vonage ended up crediting me one month of charges for my ordeal. I'll take what I can get. :-). So, lessons learned: (1) Carriers may have multiple names on an account which may trip up a # transfer. (2) MCI $ucks and I will never use them again.
Read The Full Thread: Still waitng for my # transfer... 3 months and counting!
• I signed up with Vonage on Jan 5th 2006. 20+ emails and phone calls to Vonage later
• I'm having the same problem porting a number from Sprint. I guess the vendor that
• Yep, sorry to hear all this - which was one of the biggest reasons for the incredible
• Then as the current customer of that carrier, you raise heck with them! During
• I experienced similar issues. They said that they never received the letter back
• Sarah,
Two things: First, your account should have been noted that you tried
• c-
Thanks, but I already tried that. They said that it doesn't matter if the
• You're emailing to the wrong people/person. Get on Vonage's website and email
• I'm glad you finally were able to get it straightened out. I think the transfer
3rik7 posted "I figured I'd give an update for those that care. I ended up e-mailing Vonage's" on 05/08/2006 |
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