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Vonage I feel your pain. I did not word my post very well so sorry for that. First of



I feel your pain. I did not word my post very well so sorry for that.

First of all, you DO NOT have QoS issues. If you did, the Shaw service upgrade should have taken care of that. I have NEVER heard of anyone solving any Vonage problems by getting Shaw service upgrades, either QoS only or the full Extreme upgrade.

I have also never heard of anyone having Vonage issues as a result of WAN internet issues beyond where Shaw leaves off and some other providers network takes over.

It could be a Vonage issue with an RTP relay router in the area you are calling. If you have verified that the EXACT same problem happens when phoning completely different geographical areas (as in thousands of miles apart, not tens or even a few hundred) then it could very well be your home network setup, router, Vonage adapter, Shaw modem or Shaw line to your house.

What did Vonage try do? What was the quality like when you phoned Vonage? Did Vonage try phoning you from a regular landline phone? You did not mention ANYTHING about what Vonage tried. Did you to a Voip test from this Vonage link?
http://vonage.com/help_knowledgeBase_article.php?article=497&category=102&nav=102
I have found that Vonage is willing to try MANY MANY things when I call them with an issue. You did not mention any so I can only speculate if any of these things were tried.

Obviously Shaw was not trying to solve your problem, just upsell you. You should have insisted they test your setup and convince you (the paying customer) that it has nothing to do with the general best effort abilities of their network to deliver what they promise which is a reliable internet connection of reasonably fast speed in both directions.



Read The Full Thread:

Help with Vonage / Shaw Issues


I am experiencing outgoing call quality issues. Funny thing is inbound calls
No one has any suggestions for me at all?
similar problems, similar results, One thing worth mentioning is latency between
You're getting a lot of packet discards, but still it seems like the numbers don't
I'm having problems recently with my vonage service over shaw. Up until last week
I smell a $10 rat.... Shaw wants us to pay $10 a month to turn on a "QoS" (Quality
Exactly the same for me, as well. My Vonage was running stable and sounded crystal
Looks like I'm not the only one experiencing this issue, and plus it also just started
Shaw has been quietly offering the QoS tax....err enhancement for a few months
I'm in Calgary, and I've been getting really bad ping times here: 12 brvwil1wcx3-pos2-0-oc192.wc

Mustardman posted "I feel your pain. I did not word my post very well so sorry for that. First of" on 04/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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