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Vonage I faxed my LOA and bill the first time on 2/4/05. When there was no change to



I faxed my LOA and bill the first time on 2/4/05.

When there was no change to the LOA status update website by 2/15/05, I called the LNP department, they had me fax it directly to them.

I waited until 3/1/05 to see a change, and when I didn't, I called again, and they had me fax the information again (with a new bill this time, since the first one was now over 30 days old).

On March 7th, I still hadn't seen a change on the LOA status website, so I called again, and they asked me to fax it directly to them again. I did that, and the guy said he retrieved the info from the fax machine and hand-delivered it to the person who would process the request.

It's been 48 hours, and I didn't see a change, so I called the LNP department again. The CSR said he did see the notation that the previous CSR hand-delivered my request, but they still had no indication that I had ever sent in my LOA. (I have no idea how these two statements could be true at the same time but I asked, and he repeated it again). So he had me fax it again, and said he hand delivered it again. He also had me fax it to the toll-free number (866 281 3308), but said he wouldn't be able to confirm receipt for 5 hours.

At this rate I expect to spend another hour on the phone with the LNP folks on Friday. At this point I'm waiting for over a month just to start the 20 day countdown. Does anyone have any suggestions on how to get the required paperwork to Vonage reliably?



Read The Full Thread:

Anyone Else With SBC in MI?


Hello, My LOA was received and processed by Vonage on Jan 26. There hasn't
I am also having my number transferred from SBC in Illinois. I sent my papers in
I live in brighton, MI and I'm porting my number over from SBC to vonage. I started
I have been doing some more reading and I figure I will give it to the end of Feb. I
My request went in on Jan 16th for LNP from SBC to Vonage in CT. So far, my transfer
Call them...they (Vonage) will credit you for everything over 20 business cays
I sent my LOA in on January 7 and it will finally be transferred on February 24. The
Hello, My 20 business days have come and gone and still no change! I will try
I have SBC in LA, CA. LNP took less than two weeks. Flawless. If your having a problem,
I have received my email from the LNP department stating that my LNP request was

talaray posted "I faxed my LOA and bill the first time on 2/4/05. When there was no change to" on 03/09/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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