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Vonage I don't think that a business should put all its trust in VOIP.
My problem number
I don't think that a business should put all its trust in Voip.
My problem number one problem has been with the router (same one as many people here uses) at both offices. My second problem has been with my internet provider (a truck clipped the line once), and third, with Vonage (proven and admitted to me by Vonage themselves). All of this occurring within the last 4 months.
I can not weed out and sort out who is to blame. But Voip is unreliable when put all together. Part of it is because of reliance on these patch cables and contacts.... One between the modem and the router, one between the router and Vonage device, and one between the Vonage device and my office phone back bone. Sometimes you just have to plug and unplug the wires to get a better connection.
My history with the POTS is reliability - day after day, hours after hours.
My staff has had enough problems with the Voip line, that they routinely use the POTS line to make outgoing call, or wait till the Voip line patches over to the POTS (after so many rings).... As the calls are more reliable.
That's why the POTS is absolutely necessary to back up Voip. Eventhough Voip is unreliable and poorer quality, once they transferred the call over to POTS, the line quality is perfect.
Thats how I am using my Voip, to receive incoming call to my business. With that done, I can manage my Voip number remotely by internet, to transfer call from one office to another etc. .... But the reliability issue ends when the number is patched over to the POTS line. It is only an issue when one receive or make call from the Voip line. If losing 1 out of every 20 or 30 call is acceptable for a business, then you are ok. It is just the annoyance of losing your Voip line, and having to research where the problem is... is an annoyance.
My firm and final advise to any businesses considering total faith in Voip is - don't do it. You are bound to have days when you wished you were with the POTS. Pay your 30 buck or so a month for a POTS to back up your Voip. If the net is down, if the router is down, or if your Voip is down.... Vonage will patch the call over to the POTS, and you are A-OK!
Read The Full Thread: Pluses and minuses of Vonage for your business
• Here was what I learned:
Pluses:
Very fast porting of my previous
• I think it would be much wiser to have a better router in front of the Vonage device
• I'm with arcking on this one - the Vonage routers are terrible routers. I couldn't
• Mine would be, don't do anything that will have serious negative impact on your
• I could say the same thing about any single technology that businesses use.
If
• First, I am a small business owner. If I could afford T1 fiberoptic in this area,
• What you should say is that you don't advise a business using 'consumer quality
• Shelco, you hit the nail on the head. Vonage is consumer quality VOIP.
You
Mousey posted "I don't think that a business should put all its trust in VOIP.
My problem number" on 07/08/2006 |
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