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Review: My First Day With Vonage, Excellent!
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Vonage Customer Review: One month with Vonage, and...
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Vonage I don't remember exactly when I first got Vonage, but it was at least a year ago.



I don't remember exactly when I first got Vonage, but it was at least a year ago. It worked perfectly out of the box, and has exceeded my expectations ever since then. Until recently, that is.

I am in Orlando, Fl (in case it matters) and noticed problems starting a few weeks ago. Usually in the mornings I would have various problems, including long ring times ending in a fast busy signal, call drops 30 seconds into the call, and the popular "I can hear them but they cant hear me" problem.

I work in the IT industry and am generally pretty tolerant of these things since I know how technology can be, so I just shrugged these problem off and figured they would go away by themselves. Now that a few days has stretched into a few weeks, I am getting worried.

I continue to have service issues. Many of my friends in the area who I talked into Vonage are also complaining about the same types of trouble. Just this morning I took a call from a friend of mine whom I had setup Vonage for about poor service. He was calling me from his Vonage line and was dropped 30 seconds into the call. He called back, twice, with the same results. My boss (whom I also refereed to Vonage) got fed up this week and canceled. I'm sure many of my other referrals are about to follow suit...

I'm not posting this to complain, but rather in the hope that somebody here has some *real* answers as to what is going on and when it will be fixed. And I don't mean the standard company line of "Customer service is our number 1 priority and we are always working to improve blah blah blah"; I mean genuine answers. Also, please don't imply that it may be my setup or my ISP since many of my friends with the same issues have different providers, including DSL and 2 different cable companies, and different types of ATA devices. The problems we are having are clearly with Vonage itself.

Like I said, since Vonage had previously worked so well for me for so long, I am inclined to wait these problems out as long as I can see some kind of light at the end of the tunnel. However I cannot simply sit tight on a sinking ship if that is where this company is headed. Sorry for the long rant. Any advice or information from anybody that is really "in the know" would be greatly appreciated.



Read The Full Thread:

Going down the drain?


I wonder that we don't see a response to your inquiry. I have a relative in Orlando
Not meaning this to be rude but it appears then, that you all ready found your answer!
You've had Vonage for about a year and just in last couple of days joined forum and
But in his defense, the average user probably doesn't go looking until they actually
That is true. Though recently there have been incidents similar to this. I found
I also live in Orlando. No problems whatsoever with my Vonage service. I'm using
Yeah. It's probably a mix. I found the forum when I was so frustrated I just wanted
To BigDenMD: You don't really think I am some kind secret agent for the competition,
Who is your ISP?

NoMorePOTS posted "I don't remember exactly when I first got Vonage, but it was at least a year ago." on 02/13/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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