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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


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Vonage I don't know if this has happened to other people as well, but I have had the most



I don't know if this has happened to other people as well, but I have had the most horrible experience with Vonage lately.
My Motorola box had been acting up lately (cannot hear other side, chopped audio, etc.) and was advised by tech support that I needed a replacement box.
So, they created an RMA number and sent me a new device (yesterday). Today I pick up the phone and to my horror I realize that there is NO dial tone. I call support again and I am told that since Vonage sent me a replacement, they (in their great wisdom) decided to de-activate the current box I have at home.
In all this, no one is telling me, before the replacement is sent, that I might have interruption in service, 911 will not be available, etc. I just cannot believe that they are really this incompetent to overlook something of this importance.
When I called support again today, the guy told me that it is normal for this type of behavior and that by the time he puts a request in and it is acted on, the new device would already be in my hands. AND HENCE, I should not bother activating the current box. I told him that it was simply unacceptable that no one warned me of the situation and that they are under legal obligation to provide me with 911 service.
He, then, went ahead and put in an "escalated ticket" to activate my current device again. He also told me that the box would be active before the end of the day.
Now my question to fellow forum members (if you have legal experience, so much better) is this: is what Vonage doing not illegal? Shouldn't a decent company let their customer know what the consequences of a returned merchandise are, given the fact that the customer will be losing his/her service?

Thank you,
-selim



Read The Full Thread:

ATA replacement request turns off existing box


Bad business practice: yes Illegal: probably not In the case you described
My mistake for not being clear. The existing box was only having voice quality
Just to add my two cents worth, Vonage now allows a customer to switch service back
I thought about that but I wonder if the bulk of the million Vonage customers (some
Yes, if it's truly dead. And if you're sure that your support people understand
that is not a Vonage policy to disable a device right away upon assigning a replacement
hi! when they create an RA ticket for a defective device on vonage, they have 2 options,
I am in the middle of a similar issue. My adapter (WRT54GP2/still under warranty)
if you want to talk to tier 2, just let them know that, if you insist they have to transfer

baygins posted "I don't know if this has happened to other people as well, but I have had the most" on 10/24/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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