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Vonage I don't know if I can receive incoming calls. I haven't received any for the last



I don't know if I can receive incoming calls. I haven't received any for the last 24 hours. I can't call myself because I'm in China at the moment and don't have another phone capable of international calls.

You mentioned this was a DNS issue... what does that mean, and do you have any suggestions on how I can fix this, or do I have to wait for Vonage to get back to me? Since I can't call them, I'll have to rely on e-mail exchanges for them to figure out the problem, and based on what I've heard in this forum, they are not very prompt with email.


Here are the results from www.testyourvoip.com

MOS Analysis From You TO Boston

Media Quality MOS 3.9 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 51.6%
Latency 0.47 42.6%
Packet Discards 0.00 0.0%
Packet Loss 0.06 5.7%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 543 ms
Packet Discards 0.0%
Packet Loss 0.3%
Loss Periods Min: 60 ms
Avg: 60 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 49 ms
Max: 114 ms

Signaling Quality Post-Dial Delay 407 ms
Call Setup Time 407 ms
Media Delay 829 ms
MOS Analysis FROM Boston To You

Media Quality MOS 3.9 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 53.5%
Latency 0.47 43.5%
Packet Discards 0.03 2.9%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 543 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 8 ms
Max: 27 ms

Signaling Quality Post-Pickup Delay 409 ms
Call Setup Time 421 ms
Media Delay 442 ms



Read The Full Thread:

Have dial tone but get error tone when dialing out


1. Location : Suzhou, China 2. ISP name and type: China Telecom, ADSL 3. Upload
I would first check to see if your VOIP service is being blocked somewhere along
Thanks xcrunxc. Here are the results: The error tone is not a Fast busy or a
Well, that's not good. That is Vonage's configuration server that gives your
I ran both commands, just in case. Here are the results: C:>tftp 216.115.30.56
Ok, so it was just a DNS issue. Not a big deal, Vonage should be able to route to it
Hi, I'm having the same problem again. The issue got resolved by itself about

middkid posted "I don't know if I can receive incoming calls. I haven't received any for the last" on 08/24/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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