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Vonage Canada
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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
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Vonage I don't have the Vonage softphone, but I've been playing around with other softphone



I don't have the Vonage softphone, but I've been playing around with other softphone providers and here's what I *think* the problem is.

When the softphone starts up it needs to report the IP address of where it is to the Voip gateway. Without the VPN running the softphone talks to your router/firewall or to external servers to figure out what the external IP address of your router/firewall is and reports that to the Voip gateway.

When the VPN starts up, you effectively have two IP addresses and two routers/firewalls. The softphone seems to prefer to talk to the VPN firewall rather than your local lan one. So it sees the external address of your company and reports that to the Voip gateway. Incoming calls get routed to your company IP address, through the VPN and to the softphone. If any of the firewalls at your company or associated with the VPN on your end block the Voip ports it doesn't work. Even if it works it adds a bunch of extra hops to the voice traffic that don't need to be there.

In my case, even starting the softphone before the VPN doesn't help because softphone software I've tried changes it's reported address as soon as the VPN comes up.

I don't know if there is a way to tell the softphone to ignore the VPN and just use my local firewall instead.



Read The Full Thread:

softphone not working over Cisco VPN


Hi, My company uses the Cisco VPN client for secure network access. I just
hi, some digging in the vonage support forum uncovered the (unconfirmed by vonage)
Try starting the softphone before you start the VPN software. Checkpoint VPN
I am experiencing the same issue with my Cisco VPN Client. The V-Phone works fine
When are you using the VoIP over VPN you are tunneling over the VPN and then on your

kws posted "I don't have the Vonage softphone, but I've been playing around with other softphone" on 11/05/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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