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Vonage I did a search for suscom and found nothing, it is a small cable company located



I did a search for suscom and found nothing, it is a small cable company located in southern PA, I have been having some problems with my connection

I have a surfboard 4100 and the Vonage black box, i don't remeber the model # of that device. I have it running directly into my cable modem and my computer connected to the Vonage box.

Here are my problems: from most problematic to least
1. when using the internet I lose connection when not on the phone and I have to wait for the the lights on the Vonage box to go through its set up and once it is solid green the connection is fine. (never happend before Vonage)
2. I really can't be on the internet and the phone at the same time cause then i always soon loose connection with the internet or the person on the other line is unable to hear me clearly.
3. Every now and then when I try to dial a # sometime the phone just doesn't do anything and no call is made.
4. When ever doing an automated phone service like checking account balances over the phone the automated phone service doesn't read my tones, this has happened with more than one such automated service.
5. And just normal breaking up conversations, I have the quality on high[/b]



Read The Full Thread:

Suscom Cable


Chris, I may be able to get you some help.. I do not work for SusCom.. I work for
matth thanks for the reply I will gather all the info once I am back at home this evening
I will be interested to see how you make out. I am moving just a few miles south in
Sorry that was my fault.. it's 256 up and 5 down.... No, I don't know anyone in
I have SUSCOM broadband and I have had no issues with my Vonage connection. In my
Totally OT here.. but yes.. if you upgrade to a modern DOCSIS modem you will get
Suscom Test Results: Your current bandwidth reading is: 4.52 Mbps which
SSJChris, The fact that you mention that the vonage router is rebooting may
As noted above.. if the cable modem ONLINE light is not flashing.. then it has probably

SSJChris posted "I did a search for suscom and found nothing, it is a small cable company located" on 03/09/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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