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miter Posted:
since Voicewing is
going bye bye (or
at least in the
process of
switching). So far
...

In The Forum:
Vonage
Topic:
Playing message wav files?
On Mar 03, 2015 at 01:55:00

Gogi22 Posted:
I don't believe
that becoming a
public company
would have a
negative effect on
...

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Vonage Stock
Topic:
Vonage IPO
On Feb 27, 2015 at 01:15:13

kdf55 Posted:
No. It is a 2 year
contract that you
are locked in to.
The first year is
discounted,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 26, 2015 at 11:25:40

breetlee Posted:
I am thinking
about having a
family member get
DirecTV. The
$29.99 plan looks
good,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 23, 2015 at 01:40:36

markayash Posted:
I am new to vonage
in this position
but having a
problem with the
clock not syncing.
...

In The Forum:
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Topic:
help with NTP
On Feb 18, 2015 at 09:22:27

yalmaz Posted:
I'll have to try
it again only next
time reducing my
bandwidth to the
minimum. Maybe
...

In The Forum:
VoIP Feature Wish List
Topic:
Cascading call-forwarding on several Vonage lines
On Feb 16, 2015 at 01:06:04

junobel152 Posted:
Vonage Voicemail
https://commun
ity.vonage.com/res
ources/be27765f5d/
summary
...

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Topic:
Vonage Voicemail
On Feb 13, 2015 at 12:54:40

junobel152 Posted:
...
In The Forum:
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Topic:
Block those unwanted calls to your Vonage line
On Feb 13, 2015 at 12:48:33

junobel152 Posted:
...
In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Feb 12, 2015 at 13:46:05

junobel152 Posted:
...
In The Forum:
VoIP Feature Wish List
Topic:
Any Rumors Yet on Call Blocking Feature?
On Feb 12, 2015 at 13:41:08


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Vonage I created a similar thread when I first started my Vonage service a month ago ...



I created a similar thread when I first started my Vonage service a month ago ... As a matter of fact it was created on the same day this thread was created.

There was also a small survey attached too.

When I first signed up for service I too was under the impression that Softphone service was a part of the Vonage package. Now I know why I was also under this impression. When you first come into the Vonage.com web site, there is a little Flash animation stating "Check Out These Great Features!". If you click through on the Softphone, you then see:



So literally my first interaction with Vonage is one of disappointment.

One would think that a "feature" is something that is included with your Basic or Premium service. And an "add-on service" is just what it says. The problem is the Flash animation is not clear & could be misleading until you click through. That's even if you do click through. Softphone is the only add-on service that does not have a price in the animation. It's also the first item in that animation. So every time you come to that page ... boom you see Softphone as a "Great Feature" with no price or indication that it is an add-on service that costs $9.99 per month in addition to your service. If you saw the Softphone animation and saw $9.99 ... there would be no confusion at all. When you see 800-numbers you see the $4.99 cost of this add-on service, as is the same for a Virtual Telephone Number. You see the $4.99 cost of that add-on service as well. To add more confusion (no pun intended) Vonage also shows things like Caller ID & Voicemail in this "features" animation & they truly are features. No wonder people are confused!

I think if someone just redesigned the animation and distinguished "Great Features" from "Add-on Services" there would be no confusion.

As do others here ... I also think Softphone use from home should be a "Great Feature!"

Anywho ... that's my long-winded $0.02 :)


Thanks ... Joe



Read The Full Thread:

Using Softphone with standard account?


Is there a way to use the soft phone with your main phone number? I would like to
I agree, but that's the only softphone option they offer at this time.
If they dont offer it there has to be a way to get it done anyway. seems to me that there
I agree, I want to use my home computer as just another phone in my home. I'm not interested
Well you could go old school and use a modem in your PC. I've got a headset connected
the goeal is this. I have multiple pc's in my house but only one has my vonage box
best solution I've seen is multiple/expandable handsets. uniden offers it,
I tried to use the software to use my voange phone number and could not use it. When
Good post OZZY. I didnt remeber that info but I will check it out. I dont want
By "Take it with You" they mean that you can take your adapter with you and connect

ButIsItArt posted "I created a similar thread when I first started my Vonage service a month ago ..." on 03/01/2005

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