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Vonage I canceled my account last week with Vonage, it took a few calls and some near begging



I canceled my account last week with Vonage, it took a few calls and some near begging on their part to try to sway my choice.

I can still log into my account via the web dashboard on Vonage.com. My balance is zero, but it appears Vonage still has my credit card info.
So, I called and asked them to remove my credit card info. The first agent said I'd have to call back in an hour as they are experiencing "computer issues" and that the "system was down." I asked for his manager and he said he was my account manager. I asked how he was so sure that he was my account manager as I had not given anyone my name or account number. He would not let me speak with his supervisor either.

So, I called back and spoke with a just as unhelpful, albeit nicer, person who looked up my account info just fine. They stated that there is no procedure in place to delete credit card info. But, they can change the info all day long, right? New credit card info, sure no problem!

At this point the only method I have at my disposal is getting a new credit card number from my bank and canceling the old one Vonage has on file. Should I write the company registered mail and formally request they delete my account info? I want my account info totally inaccessible via the Vonage web site. That does not sound too difficult now does it?



Read The Full Thread:

Account Not Fully Cancelled


What you are asking is, as you suggest, not DIFFICULT, however it is probably not
The issue has been remedied via 3rd party arbitration. TIP: Before canceling
BTW, I am a DBA by profession and know how easy it is to delete a record or NULL it out.
How did you go about 3rd party arbitration? They owe me $200 from what they jokingly

bloodniece posted "I canceled my account last week with Vonage, it took a few calls and some near begging" on 07/30/2007

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