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In The Forum:
Vonage
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Vonage Canada
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
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Vonage I canceled my account last week with Vonage, it took a few calls and some near begging



I canceled my account last week with Vonage, it took a few calls and some near begging on their part to try to sway my choice.

I can still log into my account via the web dashboard on Vonage.com. My balance is zero, but it appears Vonage still has my credit card info.
So, I called and asked them to remove my credit card info. The first agent said I'd have to call back in an hour as they are experiencing "computer issues" and that the "system was down." I asked for his manager and he said he was my account manager. I asked how he was so sure that he was my account manager as I had not given anyone my name or account number. He would not let me speak with his supervisor either.

So, I called back and spoke with a just as unhelpful, albeit nicer, person who looked up my account info just fine. They stated that there is no procedure in place to delete credit card info. But, they can change the info all day long, right? New credit card info, sure no problem!

At this point the only method I have at my disposal is getting a new credit card number from my bank and canceling the old one Vonage has on file. Should I write the company registered mail and formally request they delete my account info? I want my account info totally inaccessible via the Vonage web site. That does not sound too difficult now does it?



Read The Full Thread:

Account Not Fully Cancelled


What you are asking is, as you suggest, not DIFFICULT, however it is probably not
The issue has been remedied via 3rd party arbitration. TIP: Before canceling
BTW, I am a DBA by profession and know how easy it is to delete a record or NULL it out.
How did you go about 3rd party arbitration? They owe me $200 from what they jokingly

bloodniece posted "I canceled my account last week with Vonage, it took a few calls and some near begging" on 07/30/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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