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Vonage I can see both sides of the coin. If you are paying for a service, you expect it to



I can see both sides of the coin. If you are paying for a service, you expect it to be there when you need it, regardless of the price. You would not want to see an advertisement for a 12" pizza that's $3.99, and find out that you actually only get one slice. Then compare that to a place that sells pizza for $15.99 and say, "Well if you don't like only one slice of pizza, you should order from the old fashioned pizza shop." (even though you were told you would get a full pizza for $3.99 originally) People should complain if they are having problems. Otherwise how else is any company supposed to improve? Where would their incentive come from? I think people complaining is better than people who quietly pull out service without saying a word.

Overall, I'm ecstatically happy with Vonage, but yesterday people tried to call me and got the message that my number was not in service. I tried calling myself from work and got this message too. I wonder if anyone tried calling me, got this message and will never call me back? It's not a good recorded message to receive. Vonage advertises business lines, residential lines, and there is nothing on their website that states that people will have any of these problems. Take a look at their website and see for yourself. It all looks wonderful! Also keep in mind that with the POTS system, you also do not have to pay for high speed internet service on top of that, like you do with Vonage. I pay $50 for high speeed internet, plus $39.99 for Vonage. That's a total of $96 with taxes. I consider it cheap though because I would have high speed internet anyway, but some may only have high speed just for Voip. The POTS system has invested billions of dollars in wiring so that every house has its own separate line to the POTS network. Voip companies did not incur any of these enormous expenses, so of course they should be cheaper!

It's easy to say that people should do more investigation before buying, I know I have. I spent 3 months investigating before taking the plunge. Then I tried Vonage for 1 month before getting rid of Bell. During my trial month period with Vonage, there were absolutely no problems. I have not had any real issue with Vonage until yesterday. This is why I'm ecstatically happy with them. I'm sure that after making the software upgrade mistake that happened yesterday, they will find better ways of testing their systems so that this will never happen again. There should really be a parallel small scale network used specifically for software upgrade testing, and the tests should be thorough tests, as well as volume tests.

We'll see what happens, but I don't knock people for complaining. I certainly would not ask them to go back to POTS. Hopefully these people should be intelligent enough to make their own decisions on what type of service they want.



Read The Full Thread:

Today''s outage - a case for regulation


Folks, if Vonage were actually a LEC, this outage would result in HUGE FCC penalties. As-is,
I think you are going to get flamed big time. :wink: No, seriously, the only
regulating them prob isnt the answer now, BUT making sure everyone who does have
They're accountable to their clients. If you aren't happy with their service,
They're accountable to their clients. If you aren't happy with their service,
Folks, if Vonage were actually a LEC, this outage would result in HUGE FCC penalties. As-is,
They're accountable to their clients. If you aren't happy with their service,
Short of having a contract which specifically spells out availability you are
If you pay me to provide a service to you, and I don't come through, are you just going
Of course, comments like this don't help: emphasis mine On another

DarKev posted "I can see both sides of the coin. If you are paying for a service, you expect it to" on 03/05/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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