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Vonage I can certainly understand the frustration in attempting to port a number from



I can certainly understand the frustration in attempting to port a number from Qwest to Vonage. I don't feel as bad as I have only been trying since September 13, 2007. I still do not have my number transferred. Here is the message I wrote to Vonage on their web help site:

"I began the transfer from Qwest to Vonage on September 13, 2007. Today is October 12, 2007 and I still do not have service. When Vonage placed the order to transport my phone, my phone number was disconnected by Qwest and the phone number was ported to Vonage. Qwest has told me that it is now "pending portage to Vonage and waiting activation." I have called Vonage at least a half dozen times and have been told several stories.

"Around the end of September, after not having service for several days, I called Vonage and was told there was an error in processing the transfer. No one had bothered to let me know by email or phone. The request was submitted again.

"Around October 5 I was told that because the phone number was disconnected Vonage could not transfer it. I contacted Qwest and they set up a reconnect for me for last Friday, October 9. I waited all day for the technician, and finally called Qwest. They said that they could not reconnect it because it was already transferred to Vonage and was waiting to be activated. I called Vonage and spoke to Jade (#56185) and was told that Vonage did have the number and I would have service by Friday, October 16 (more than a month after I had requested new service).

"Today I received a call from Qwest saying they had a request to return my phone number from Vonage to Qwest. I never made that request. I called Vonage again and was once again told that because the number was disconnected Vonage could not transfer the number. I reiterated that the number was "pending port to Vonage and waiting activation by Vonage" according to Qwest. I was transferred to the LNP Department who told me they did not have the phone number. They said they could not transfer me back to customer service.

"I called back Vonage again. I explained the situation. The representative kept saying over and over that Vonage could not transfer the number. When I asked to speak to a supervisor she put me on hold and never returned.

"When I called back I was transferred to someone in "Customer Care" who wrote up a new ticket (#14985608) and passed it on to a special team. She said this will take a couple of days.

"I am not able to receive phone calls because no one knows where my phone number is. I have children and a home business that have been affected by this situation. I have been told information and made promises that have not been kept. I can only leave below a phone number to leave a message. No one can seem to give me a direct line to work with one person who has the authority to fix this.

"I am writing this out of frustration and desperation." Can someone please help me?

I agree that the 'front line' of Vonage customer service seem to have no clue as to how to help or what to fix. Like automatons, they read back what is written on their computer screens. I have asked several times to speak with a supervisor and have been refused, have been placed on eternal hold, and been disconnected. For a fledgling company they are not rating very well in my book if they wish to generate new business.



Read The Full Thread:

I''m close to giving up -- LNP since 8/29 ** RESOLVED **


I guess less then a month isn't really that bad now that I'm looking through the
I just got billed! And no # transfer! And they took the $ directly from
I called back today. The rep told me the confirmation # I had provided them (from
Yesterday the supervisor told me Neal would send me an email with a ticket #. No
Well, the heavens parted, and things went my way. Number transfer scheduled for
It's official. # ported, all good. Why was that so hard, Vonage? Why? The only

Theophilus posted "I can certainly understand the frustration in attempting to port a number from" on 10/08/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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