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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
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Vonage I called tech support here in Canada and the girl who answered didn't have a clue



I called tech support here in Canada and the girl who answered didn't have a clue that there was a toll free number. I tried to tell her about it, but it went over her head. She asked her supervisor about it and he/she didn't know anything about it.

I then decided to call the tier 3 tech support in the states. Wow, if this was tier 3 then we are in trouble! This guy didn't have a clue what V-Access was. I had to break in down in squads for the ease of learning. I told him how to find the v-access numbers and there you can read all about it. I then had to explain to him how I found the toll free number. Man it was like talking to a kid, but he did listen to me. He put me on hold and then said he would call me back and which he did. Once he called me back he told me the toll free number doesn't work. I told him that is why I am calling. I explained to him that just because there is a V-Access number say for Florida that doesn't mean it is a local or as he called it a regional number. Well he agreed with me and he is going to look into it further. He said I will get an email or a phone call within 24-72 hours. Guess what? I forgot to ask for a trouble ticket number.

Well my fingers are getting tired and I am sure your eyes are too. Let's hope this gets fixed soon.



Read The Full Thread:

V-Access 1-800 numberno longer works in Canada!


There used to be a toll free number but it no longer works. You will have to find a
thx did not know about this 800 no
I wasn't aware of it either until tonight, found out about it on the U.S forum site.
that is very sweet.. I did not know about this number at all.. I haven't been on the
It was pointed out on the U.S.A forum that the 800 number is gone from the list of
Thanks for the Number - this will help!!
wtf?? hrmm.. it was there the other day, but I can confirm it is gone from the site
This is a great feature indeed.... I have a UK virtual number right now but it is
try to email pr@vonage.ca and mention your problem, be sure to mention that you've
The number rings but nothing after it picks up, guess it was too good to last.

roscopco posted "I called tech support here in Canada and the girl who answered didn't have a clue" on 01/16/2007

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