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Vonage I called before New Years, and they said I had to call account management, which
I called before New Years, and they said I had to call account management, which was closed for the day. They told me to try again on the 3rd of January.
So on the 2nd, I called again, during UK hours, only to hear that the system was being updated and I had to try two hours later.
I tried two hours later, to be patched through to the Canadian Account Management cluster, only to be told that they don't have the required tools to make the change, and that I had to call UK Account management during UK hours before 11PM GMT. Alternatively, I was told I could buy a new line through the new plan, and that they would then merge my old and new accounts to the new plan. Given that this was entirely different from what others on this forum had done (i.e. account management changing you versus you buying it yourself), I've decided to try again tomorrow.
Seriously Kerry (Ritz), if you're reading this, there has to be an easier way to deal with this. It's clear that such plan changes are being allowed... so it's not something under the table that's being done. Why not find a more straightforward way to deal with it, instead of the treasure hunt that most of us have gone on to get this switch done. It would be a very appreciated move!
Read The Full Thread: Changing to another promotion causes problems
• I was quite keen to make use of the promotion where you can make free calls to Australia,
• Just received email from CS asking me to tel. them re change to World 2 promotion.
The
• Yes I agree, they have said they will take my comments on board regarding the primitive
• HI, are you still without outgoing phone service?
Tempted to call CS and move
• Yes I was without outgoing service for 3 days. Eventually phoned up and was told
• Right bit the bullet and called CS to switch over to world plan2.
No problems,
• Have vonage residential unlimited with free calls to USA and some other counties.
• Well i just phoned up today. Was told to call another number acuse i am eisting customer.
• My charge was just £5.99 BUT told activation would be immediate.
Following
• At the moment i am on £7.99 /month Residential Unlimited Promotion
So shall
thevinster posted "I called before New Years, and they said I had to call account management, which" on 01/03/2007 |
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