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Vonage I called and talked with couple of people at Vonage Canada about possibility of
I called and talked with couple of people at Vonage Canada about possibility of adding a second box and second phone number to my existing account. They both said that I could for a monthly charge of $15 a month, I could have a second phone number and a second box.
So I went ahead and ordered the second line and second box and I got a confirmation for the charges for making the order. Since I never got the second box (device), I called to find out what is going on. First I was transferred to 3 different agents which had to confirm my identity first and pull up my account, review the order before they told me that they could not help me and had to transfer me to another person.
Eventually, when I did get the right person to talk to, she mistook me for an account holder in US and then told me that I could not do such a thing and I had to make another order. She also didn't want to refund me for the charges on my account for the virtual number that was added on my account.
Does anyone out there know if there is such a plan that Vonage Canada offers where you can get a second phone and a second box added to your account?
I do need a second box because I need to have the line added in a different location.
Thanks
Read The Full Thread: I am so frustrated with Vonage!
• Well according to the Vonage Canada site you can.
Vonage Canada
Ordering
• I guess my call was transferred to the call center in US which doesn't know anything
• Here is the Vonage Canada number:
877-272-0528
They are there 24/7,
coolest posted "I called and talked with couple of people at Vonage Canada about possibility of" on 01/26/2007 |
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