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Hello, I think
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Haniltery Posted:
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diana87 Posted:
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Vonage I called Vonage tonight to have them drop my 617 number and make my 713 "virtual





I called Vonage tonight to have them drop my 617 number and make my 713 "virtual number" primary. The rep I spoke with seemed extremely uninterested in my call and he questioned whether or not it could even be done. He said he'd create a ticket so I guess I'll have to wait and see. I also asked him if I was going to be charged for the virtual number again as my billing cycle ends today. His response was a rather unhelpful "yeah, you will". I was waiting for him to say something like, "Well, since we can't get it done tonight because the techs went home, we'll credit your account for the $4.99". Instead, he said nothing. So I asked him if I could get a credit? He said, "maybe". :eek: So I'm going to be paying $4.99 for an entire month of a service that will probably be removed tomorrow?

The thing is I had actually requested this to be done via e-mail on Friday. I then received a response from Vonage asking me for my name, address, and such for verification, and once the information was received the change would be made. That was two days ago and nothing has happened which is what prompted me to call tonight. I even mentioned this to the rep and I was met with complete silence as if he wasn't even listening. I didn't bother repeating myself because he seemed as though he could have cared less.

Lastly, tonight I downgraded my account to the 500 minute plan because I don't use my phone enough to warrant paying for the unlimited service. As expected he informed me that the charge for the change would be $9.99. Then he said with "tax" it will be $10 something. How can I be charged tax on a service change in addition to my normal monthly tax? I pretty much have accepted the mysterious monthly FET tax as the norm, but now it's starting to get a little rediculous. After all, we all know that Vonage isn't regulated by the feds. At least not to the point where they should be collecting taxes on a tax that technically hasn't been defined.



Read The Full Thread:

Dropping primary number to make virtual number primary


Currently I have my Boston number (617) as my primary number and a Houston number
Yes you can make your virtual number into a primary number!
Hey, I tried this in February and had no luck. I had a primary number in Oklahoma
rcb116, is this true?

I can confirm that you can make the switch. I have done it before. The key is getting

NHTracker posted "I called Vonage tonight to have them drop my 617 number and make my 713 "virtual" on 08/18/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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