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Vonage I called SBC today to ask why they hadn't acted on my lnp request. They said they



I called SBC today to ask why they hadn't acted on my lnp request. They said they never received it. I tend to think this is probably true. I think Vonage is using a convenient excuse - "the local phone company is dragging its feet" - to avoid coming clean about what is going on with lnp.

Vonage wouldn't tell me who they are using to handle the lnp transfers in my area. ("That's confidential information.") But since the area code and prefix of my temporary virtual number is registered to Focal Communications, I called Focal and acted like I already knew they handled lnp for Vonage in my region. Indeed, they confirmed this right away.

I told the Focal rep that SBC said that SBC had never received my request. I asked Focal why they hadn't forwarded my request to SBC. Focal said they couldn't find a record of my request, and suggested that I call Vonage and ask them what happened.

I know that right now Vonage thinks they can keep people in the dark about what is going on with the lnp transfers. However, I think that if enough people started calling the local CLEC's who are handling lnp for Vonage, that this would create some pressure on Vonage to be more forthcoming with information.

Let me go one step further: I think it is outrageous that Vonage tries to conceal the details of the number transfer process. I think they are taking advantage of the fact that they are unregulated. I don't mean to say that the local phone companies are pictures of virtue, but most of the time, the local carriers are willing to truthfully answer simple questions like, "When did you receive my lnp request?" Part of the reason they are more forthcoming than Vonage in situations like this is precisely because they *are* regulated.

Vonage and the other Voip startups want to avoid regulation, but poor customer service will end up building a strong argument *for* regulation.



Read The Full Thread:

Number portability experience


What has everyone's experience been thus far on moving their numbers? I am
I heard that some people are having trouble with it. For example, it took almost
So far, my experience has kind of sucked. My LOA arrived at Vonage 11/24. It
My experience is similarly bad. Vonage received my business phone number transfer
My switch from Frontier (Rochester, NY area) is scheduled for the 13th, just short
November 13, 2003 Letter of Authorization (LOA) Received November 24, 2003
Didn't number portability start on Nov 24, 2003? That would explain why it went
Number portability started in November only for cell phones the 100 largest metro
I sent my request in November 15th. As of today, it still hasn't gone through, although
October 29, 2003 Awaiting Letter of Authorization November 04, 2003 Letter

Anonymous posted "I called SBC today to ask why they hadn't acted on my lnp request. They said they" on 01/29/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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