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Vonage I call them weekly... every time I ask to speak to a supervisor I am told "they don't



I call them weekly... every time I ask to speak to a supervisor I am told "they don't talk to customers directly" (then why are we paying their salaries?) ??? After a few minutes of bitching I get told that a supervisor will call me within 24 hours.... never once has anyone called me back or emailed me!

They are all liars as far as I am concerned. I could hear the customer service rep talking to the "supervisor", he didn't have his mic. muted (maybe he wanted me to hear the conversation) - he told her "this is not right what we are doing to these customers, I'm tired of dealing with them all the time"....

So, you tell me... if the employees of Vonage are tired of putting up with it - how do they think us customers feel. They don't care - as long as they continue to get our $$.

I called once and told them I DO NOT authorized them to charge any more monthly charges on my credit card, the guy just chuckled and said "yea, okay". What the?????

I'm po'd as all heck - but what can I do but wait it out and loose money. 'Nutty', you are right, I am not going to call hundreds of people and tell them to contact me on a "temporary" number - then call the back in a few months and tell them don't call me on that "temporary" number anymore.

I could go on forever, write a book on everything that has been done and said to me, it won't get me anywhere except for carpal tunnel - lol. I do want to add that I contacted the FCC and submitted a complaint against them. Vonage has to respond to the FCC within 30 days - so, I'll just wait and see what happens from that.



Read The Full Thread:

Still waiting - 8 months later for # transfer


I submitted my number transfer request to Vonage in January 2006. I call Vonage
You really should have added less then one month, 2 weeks and less then 10 days to
completed as suggested
do you have stats (proof) on your less than 10 days? I am one of 3 people I know locally
also, I hope no one goes over 12 months. I would wait 366 days and then cancel in order

Tampa_Jeff posted "I call them weekly... every time I ask to speak to a supervisor I am told "they don't" on 08/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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