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Vonage I believe a lot of good points have been made. I am really glad I am not the only person
I believe a lot of good points have been made. I am really glad I am not the only person that is unhappy with then customer service. I have been in customer service for about 15 years and if I ever would have treated a customer the way that they do I would have been fired. Its not that they are not pleasant, just that they do not know answers and try to talk as if they do. I believe that they are given lessons on 4 or 5 answers and they pick one and stick to it. Most of the time I have to say "I'm sorry I didn't understand" after a while I have to give up or I would loose my temper. I don't want to be a hateful customer; I know what that is like. I am unsure of how they seem to understand me, but I can’t them. This is why I believe there are only 4 or 5 answers. They just pick on and go with it. Most of the time I am on hold when I call. I once thought they went to ask one person on what to say. I really do not want to sound hateful, just being truthful. I do like Vonage, but as to the customer service, it is the worst. I read the reply letter that bmerdinian received and I do believe that is a generic letter of theirs or maybe it is computer generated reply. I have won many of rewards for the customer service I have given and when I feel as I have gotten good service, I to will give Kudos. I have never had to with Vonage and I should not have to call Canada to get better service. Really I don't know where my calls are going, I would hope being a proud American, I would treat people the same as I would want to be treated. I would make sure my customer is happy and taken care of before letting them off the phone. I never say anything I don't know, I will find out. So maybe he did get good customer service, but they never work the shift that I call.
Read The Full Thread: Kudos to Vonage service
• Since many messages here lament Vonage's service, I figured I'd post saying the
• Glad to read something good about Vonage.
• I think a lot of us, well I know I do, have good things to say about Vonage. I am surprised
• This is the mail i received from ADVANCED tech support that you just gave them a
• When you email or call C.S make sure you call the Canadian number, I find CS much
• Let me get this straight - they swapped your numbers but in the process disabled
• Beats Verizon when I had them. They came out and looked at my line. Then they left
• What's wrong with the e-mail response? Looks like they can't update the caller
• Here's more info:
7. I'm in Canada, why doesn't my Caller ID work?
Yes,
danielbo posted "I believe a lot of good points have been made. I am really glad I am not the only person" on 05/14/2007 |
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