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WordPress.
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ky k menu
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jeddaisg Posted:
Hi all We have
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office. Lately,
our call quality
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On Feb 23, 2017 at 12:33:52

beast321 Posted:
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Av8rix Posted:
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tplink Posted:
Im trying to add
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On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
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in
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rio
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
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Vonage I appear to be having the same or similar problem to what joker9989 is experiencing.



I appear to be having the same or similar problem to what joker9989 is experiencing. However, I have had Vonage service since June, and the problem has only been occuring to me recently. Incoming calls work fine, but often when making an outbound call the phone will ring, but when the person on the other end picks up, there is no audio from either me, nor the other person. This doesn't happen all of the time, but it does a majority of the time.

I've already tried rebooting everything a number of times, as well as disabling my wireless network and cordless phone and connecting to the PAP2 with a corded phone. The problem still seems to occur regardless.

Here's my info, if anyone can provide some help I'd appreciate it.

> 1. Your location
West Bloomfield, MI

> 2. Your ISP name and type (cable, DSL, wireless etc)
Comcast Cable

> 3. Upload and download speeds
Upload is 316kbps
Download is 2.35Mbps
Both based on speedtest.vonage.com

> 4. Modem make and model
Linksys WCG200

> 5. Type of Vonage adapter used ie RT31P2 or PAP2
Linksys PAP2

> 6. Setup of Network ie Modem->Vonage Adapter->PC
PAP2 is directly connected to the WCG200

> 7. Issue you are experiencing ie dropped calls, choppy audio etc
As above.

> 8. DETAILED results from www.testyourvoip.com with a test call to Boston.

MOS Analysis From You TO Boston
Chart of results
Media Quality
MOS
4.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 55.7%
Latency 0.00 0.0%
Packet Discards 0.46 44.3%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 169 ms
Packet Discards 1.5%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 7 ms
Max: 47 ms
Signaling Quality
Post-Dial Delay 125 ms
Call Setup Time 140 ms
Media Delay 297 ms

MOS Analysis FROM Boston To You
Chart of results
Media Quality
MOS
3.9 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 53.5%
Latency 0.00 0.0%
Packet Discards 0.23 21.1%
Packet Loss 0.27 25.3%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 169 ms
Packet Discards 0.7%
Packet Loss 0.8%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 3 ms
Avg: 6 ms
Max: 27 ms
Signaling Quality
Post-Pickup Delay 142 ms
Call Setup Time 151 ms
Media Delay 175 ms



Read The Full Thread:

Problems Dialing Out


Receiving calls are no problem at all. They all get through and with caller id too.
Bump. Help??
See the Sticky at the top of the fourm about what to post when seeking technical
Try rebooting your entire setup.
When you post the information listed in the sticky, don't forget the type of phone
Your packet discards and losses seem a bit high, but that wouldn't explain the
Yes, the WCG200 is a combo modem/router unit. I have the PAP2 unit, 2 computers,
That being the case, the only suggestion I can make is that you try to find a friend
I'm having a similar problem with a little different twist. Equipment is:

jakohn posted "I appear to be having the same or similar problem to what joker9989 is experiencing." on 01/22/2006

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