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Topic:
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In The Forum:
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On Feb 15, 2017 at 21:16:51


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Vonage I apologize for not getting back about this. I'm not home very much during the week



I apologize for not getting back about this. I'm not home very much during the week and just gat a chance to research this a bit further.

I looked at the logs of the V-Portal, and compared them to the logs for the DSL modem. (I should have done this at the beginning.) I can now definitevely explain many of the outages as drops in DSL service. However, there are still many 15-30 second blips that were not logged as disconnects by the DSL modem. These log entiries look like this...

May 09, 04:20:13 pm Internet Connect Error[Code 002] Check if your Internet is down. Try restarting modem. For DSL; Check PPPoE setup.
May 09, 04:20:31 pm Connected to Internet

I'm assuming these might be IP address changes, though if anyone could confirm this, I would appreciate it.

As far as the one-way sound, I should have remembered that I've experienced this before, and proven it was a Vonage system issue. It was happening with simul-ring calls with me cell phone when I wasn't even picking up the call on the Vonage device.

Bottom line, I think all the issues are outside of my control, at least without swicthing provides of some kind.



Read The Full Thread:

Intermittent "Error Code 002" w/ V-Portal


Hello, all. Let me start by saying that I've been a long-time Vonage user, with
I suggest that you take up a bandwidth reading..(measure your internet-signal)
Before doing anything it would be best to run some test. Also do NOT purchase a new
I am having the same problem (intermittent 002 problems) that started 3-4 months
The problem you are having JKeyser seems to in fact be the DSL Modem. The logs you
Hi, I'm also getting intermittent 002 error codes with my V-Portal. I have
1-Vonagehelp 1-866-243-4357 Always ask where the call center is located
I think you experienced this on peak hours where you internet speed dropped to

JKeyser posted "I apologize for not getting back about this. I'm not home very much during the week" on 05/09/2010

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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