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Vonage I anticipated having problems with cancellation, and did not want to burn 30+
I anticipated having problems with cancellation, and did not want to burn 30+ minutes enduring their attempt to keep me, so I changed my payment method to a "temporary VISA number" that my visa provider (Bank of America) generates for safer internet purchases. It charges to your main visa account, but you get to set the dollar limit and expiration date. Once a vendor charges to it, no other vendors can use it. It allows you to protect yourself from unscrupulous online vendors and companies like Vonage, who continue to bill even though you no longer have service.
ATT CallVantage service provisioned both my numbers in about 4 weeks. I haven't made a single phone call to Vonage (thank God) and I followed ATT's instructions NOT to call your previous provider to cancell before the numbers are provisioned. Once the service is provided by the new carrier, Vonage should not be able to bill for service that is not being rendered. Also, how can they require written notice of cancellation and remain in compliance with the Number Portability issue? Cancellation of your Vonage account will kill your chances of keeping your number.
I'm not sure about how the FCC views Vonage's practices for cancellation, but I'm not going to play their game. They can't bill me and any attempts to put me to collections will fail. You would think that any collection agency would be nuts to take Vonage billing work with the defection rate as it is.
I believe it is criminal to make your last ditch attempt at cash flow be by stealing a month or so of additional billing from defecting customers. I'll bet the FCC, FTC, and state attornies general will also see it for what it is - a frantic attempt by a failing company to rake in just a few more dollars before they die.
(Former Vonage customer, who loved their product and hated their service and the way they treat their most loyal customers. Good riddance.)
By the way, my transfer to ATT CallVantage was not without trouble, but THEY CALLED ME to keep me informed of the status of the trouble ticket during the transfer. AND I had a direct phone number to the desk of a Tier 2 tech support person that I called twice and actually got her. Spoke perfect English and actually found the source of the problem (was on their end). I could hardly believe my ears when I picked up a call from Kelly, the ATT support person, who called to give me an update on the status of my open ticket. She called twice in 4 days! I called her once more to return her voice mail. WOW!
Vonage should take some lessons from that, if they are able to survive the litigation and defection rate. It's not the technology, it's the customer service.
Read The Full Thread: Just try canceling your service!
• I have cancelled my service twice now and they refuse to cancel it. I keep getting
• So you cancelled your service, IN WRITING, and you continue to get bills? Just
• Vonage will not accept a cancellation request in writing, although I have e-mailed
• Don't go by what they TELL you; go by your LEGAL agreement. Search these forums
• Hmm, I called yesterday and cancelled one account, they didn't give me a hard time.
• I am not considering canceling my service, but I have done similar things with
• noct - sounds like you got cancelled and will probably be just fine. In fact, I've
• If Vonage will not honor the cancellation, then contact your credit card company
• My daughter canceled. Had no problem whatsoever.
• log into your web account to tell if the account's been disconnected, you can still
BLaD posted "I anticipated having problems with cancellation, and did not want to burn 30+" on 06/09/2007 |
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