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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I anticipated having problems with cancellation, and did not want to burn 30+



I anticipated having problems with cancellation, and did not want to burn 30+ minutes enduring their attempt to keep me, so I changed my payment method to a "temporary VISA number" that my visa provider (Bank of America) generates for safer internet purchases. It charges to your main visa account, but you get to set the dollar limit and expiration date. Once a vendor charges to it, no other vendors can use it. It allows you to protect yourself from unscrupulous online vendors and companies like Vonage, who continue to bill even though you no longer have service.

ATT CallVantage service provisioned both my numbers in about 4 weeks. I haven't made a single phone call to Vonage (thank God) and I followed ATT's instructions NOT to call your previous provider to cancell before the numbers are provisioned. Once the service is provided by the new carrier, Vonage should not be able to bill for service that is not being rendered. Also, how can they require written notice of cancellation and remain in compliance with the Number Portability issue? Cancellation of your Vonage account will kill your chances of keeping your number.

I'm not sure about how the FCC views Vonage's practices for cancellation, but I'm not going to play their game. They can't bill me and any attempts to put me to collections will fail. You would think that any collection agency would be nuts to take Vonage billing work with the defection rate as it is.

I believe it is criminal to make your last ditch attempt at cash flow be by stealing a month or so of additional billing from defecting customers. I'll bet the FCC, FTC, and state attornies general will also see it for what it is - a frantic attempt by a failing company to rake in just a few more dollars before they die.

(Former Vonage customer, who loved their product and hated their service and the way they treat their most loyal customers. Good riddance.)

By the way, my transfer to ATT CallVantage was not without trouble, but THEY CALLED ME to keep me informed of the status of the trouble ticket during the transfer. AND I had a direct phone number to the desk of a Tier 2 tech support person that I called twice and actually got her. Spoke perfect English and actually found the source of the problem (was on their end). I could hardly believe my ears when I picked up a call from Kelly, the ATT support person, who called to give me an update on the status of my open ticket. She called twice in 4 days! I called her once more to return her voice mail. WOW!

Vonage should take some lessons from that, if they are able to survive the litigation and defection rate. It's not the technology, it's the customer service.



Read The Full Thread:

Just try canceling your service!


I have cancelled my service twice now and they refuse to cancel it. I keep getting
So you cancelled your service, IN WRITING, and you continue to get bills? Just
Vonage will not accept a cancellation request in writing, although I have e-mailed
Don't go by what they TELL you; go by your LEGAL agreement. Search these forums
Hmm, I called yesterday and cancelled one account, they didn't give me a hard time.
I am not considering canceling my service, but I have done similar things with
noct - sounds like you got cancelled and will probably be just fine. In fact, I've
If Vonage will not honor the cancellation, then contact your credit card company
My daughter canceled. Had no problem whatsoever.
log into your web account to tell if the account's been disconnected, you can still

BLaD posted "I anticipated having problems with cancellation, and did not want to burn 30+" on 06/09/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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