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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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Vonage I anticipated having problems with cancellation, and did not want to burn 30+



I anticipated having problems with cancellation, and did not want to burn 30+ minutes enduring their attempt to keep me, so I changed my payment method to a "temporary VISA number" that my visa provider (Bank of America) generates for safer internet purchases. It charges to your main visa account, but you get to set the dollar limit and expiration date. Once a vendor charges to it, no other vendors can use it. It allows you to protect yourself from unscrupulous online vendors and companies like Vonage, who continue to bill even though you no longer have service.

ATT CallVantage service provisioned both my numbers in about 4 weeks. I haven't made a single phone call to Vonage (thank God) and I followed ATT's instructions NOT to call your previous provider to cancell before the numbers are provisioned. Once the service is provided by the new carrier, Vonage should not be able to bill for service that is not being rendered. Also, how can they require written notice of cancellation and remain in compliance with the Number Portability issue? Cancellation of your Vonage account will kill your chances of keeping your number.

I'm not sure about how the FCC views Vonage's practices for cancellation, but I'm not going to play their game. They can't bill me and any attempts to put me to collections will fail. You would think that any collection agency would be nuts to take Vonage billing work with the defection rate as it is.

I believe it is criminal to make your last ditch attempt at cash flow be by stealing a month or so of additional billing from defecting customers. I'll bet the FCC, FTC, and state attornies general will also see it for what it is - a frantic attempt by a failing company to rake in just a few more dollars before they die.

(Former Vonage customer, who loved their product and hated their service and the way they treat their most loyal customers. Good riddance.)

By the way, my transfer to ATT CallVantage was not without trouble, but THEY CALLED ME to keep me informed of the status of the trouble ticket during the transfer. AND I had a direct phone number to the desk of a Tier 2 tech support person that I called twice and actually got her. Spoke perfect English and actually found the source of the problem (was on their end). I could hardly believe my ears when I picked up a call from Kelly, the ATT support person, who called to give me an update on the status of my open ticket. She called twice in 4 days! I called her once more to return her voice mail. WOW!

Vonage should take some lessons from that, if they are able to survive the litigation and defection rate. It's not the technology, it's the customer service.



Read The Full Thread:

Just try canceling your service!


I have cancelled my service twice now and they refuse to cancel it. I keep getting
So you cancelled your service, IN WRITING, and you continue to get bills? Just
Vonage will not accept a cancellation request in writing, although I have e-mailed
Don't go by what they TELL you; go by your LEGAL agreement. Search these forums
Hmm, I called yesterday and cancelled one account, they didn't give me a hard time.
I am not considering canceling my service, but I have done similar things with
noct - sounds like you got cancelled and will probably be just fine. In fact, I've
If Vonage will not honor the cancellation, then contact your credit card company
My daughter canceled. Had no problem whatsoever.
log into your web account to tell if the account's been disconnected, you can still

BLaD posted "I anticipated having problems with cancellation, and did not want to burn 30+" on 06/09/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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