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Vonage I am very keen to make Vonage work as the functionality is very impressive. It worked



I am very keen to make Vonage work as the functionality is very impressive. It worked just fine for 3 days with pretty good quality on both ends of every call. Then suddenly, with nothing changed at my end, the system is unusable - for both me and the person I am calling we can here only bits of words, no whole words at all. This happens whether I make or receive the calls. I have spent much time with Vonage technical help. Their only suggestion was that my ISP turns off "interleaving" which is some sort of turbo-boost, apparently, for my broadband.
Now what? I cannot understand why the system would have worked just fine for 3 days and then suddenly become unusable. I should be grateful for any suggestion of what else could have caused the sudden problem.
My technical information is that I have 8Mb broadband from BT Yahoo in the UK. I use a SpeedTouch 570 router. The router has only one ethernet outlet and so the Vonage box is connected to this through an ethernet hub made by D-Link, DE-805TP. Note that plugging the Vonage box direct into the router makes no difference to the problem.
Voip test results follow
Speed test statistics
Download speed: 1112096 bps
Upload speed: 378360 bps
Quality of service: 7 %
Download test type: socket
Upload test type: socket
Maximum download pause: 952 ms
Average download pause: 16 ms
Minimum round trip time to server: 87 ms
Average round trip time to server: 173 ms

Voip test statistics
-
Jitter: you -> server: 40.7 ms
Jitter: server -> you: 37.4 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.7



Read The Full Thread:

unusable because of choppy calls


How about if you plug the Vonage box directly into the modem, eliminating the router
Thanks for replying. The SpeedTouch 570 is both router and modem and plugs directly
Your packet discards are awful in both directions, especially on the uplink,
Hi, Audio issue could be due to master firewall in speedtouch 570. you can
With the help of Speedtouch, I have bypassed the firewall so that the Vonage box
mjk43, If you are on Comcast you might want to read through this post ->
Have you tried the re-test with the Vonage box completely removed from the setup?
Having turned off everything including the router overnight and having restarted
You may be marginally satisfied with the results you're getting today, but I doubt

mjk43 posted "I am very keen to make Vonage work as the functionality is very impressive. It worked" on 07/09/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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