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Vonage I am thinking of a switch to vonage. This is really two questions, so the easy one

I am thinking of a switch to Vonage. This is really two questions, so the easy one first:

1) A friend has Vonage. Her calls arrive at my house with the caller ID name "Vonage Holdings" instead of her real name. IS this common? Can she get her real name put in the caller ID? Can I expect the same?

2) The real question. Been using Voip with another company for some time. Call quality currently is ok but I suffer random audio drop outs. I have tried a Grandstream 386 and a Sipura with the current provider and have experienced different problems with each ATA but never managed to get rid of the random drops. Sometimes they're very frequent and annoying, some days I I don't have any problems. Interestingly, the company I work for also provides me Voip service in the form of a Cisco 7960 phone that uses SCCP back to a Cisco call manager cluster over a dedicated VPN hardware devices. Calls over that occasionally drop or the audio breaks down. I am tempted to think my cable modem line is not optimal.

A quick look at the myvoipspeed test site gave me the following which kind of backs up the theory with the low qoS score?

Speed test statistics
Download speed: 2693416 bps
Upload speed: 2524720 bps
Quality of service: 43 %
Download test type: socket
Upload test type: socket
Maximum download pause: 468 ms
Average download pause: 5 ms
Minimum round trip time to server: 38 ms
Average round trip time to server: 75 ms

Voip test statistics
Jitter: you -> server: 4.2 ms
Jitter: server -> you: 2.5 ms
Packet loss: you -> server: 0.1 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 42
Estimated MOS score: 4.0

Sadly I don't have the real admin name/pass to really drill in to my comcast cable modem to get better info & stats, just the following from the cusadmin account:

Downstream Frequency 729000000 Hz
Lock Status Locked
Modulation 256 QAM
Symbol Rate 5.360537 Msym/sec
Downstream Power -7.7 dBmV
SNR 38.038 dB

Upstream Channel
Upstream Frequency 37008000 Hz
Lock Status Locked
Modulation 16QAM
Symbol Rate 2560000 sym/sec
Upstream Power 50.5 dBmV
Channel ID 3

Do those figures look ok? Because both my business and personal Voip services are suffering - and mostly because I know my business line ought to be flawless - I really think this could be a line problem.

Anyone got any ideas?

Read The Full Thread:

Maybe switching to V... some questions...

For the caller ID it never shows your name.
Is that just a straight forward service limitation?
As far as I know, all that ever comes up is the phone number, and if you call another
I wanna make it short because i have to take out my Daughter and wife ou t :P Vonage
I'll chime in with my two cents. We cannot tell the difference between the quality
not only the 1800 #'s has echos but also if i call any number like i call Lebanon (international)or
what equipment do you have and who is your ip?
Don't worry for (TS)trouble shooting, it's a netwrok problem from Vonage. I have
I found my way here from your other (locked) post. I would be interested in some

fihzy posted "I am thinking of a switch to vonage. This is really two questions, so the easy one" on 05/12/2007

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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