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Vonage I am sorry to say this, but there is no way Vonage's 911 capabilities can be misconstrued.



I am sorry to say this, but there is no way Vonage's 911 capabilities can be misconstrued. Between reading the TOS (you did didn't you?) to forcing people to aknowledge the difference, to just about coming to your house and beating you over the head with the TOS, there is no excuse.
Never mind the courts, FCC, and media that is all over the news/internet about it.
And i would challenge you to find that point on Vonage's website.

http://www.vonage.com/features.php?feature=911&lid=footer_911

When the center receives your call, the operator will not have your address and may not have your phone number on hand, so you must provide that information in order to get help

It states the capabilities of the Vonage 911 service in the User Guide and the printed TOS that comes in the box with the adapter.

A simple search on yahoo.com with the words "vonage 911" gets you this...

http://search.yahoo.com/search?p=Vonage+911&fr=FP-tab-web-t&toggle=1&cop=&ei=UTF-8

How is that fuzzied? And you were not soaked. If you were really that worried about your $40 you would not have waited and waited to cancel. Sorry, but I just don't see how you could possibly misconstrue all of this as being fuzzy.

People have to learn to take responsibility. I could understand some confusion before Voip really became prevalent, but now too many people are quick to point the finger. You were "soaked" of your $40 because you did not take responsibility to cancel. So therefore you are out $40. Suck it up...

You said you are using Skype now...
" I'm using Skype now, but that's charged on a per call basis and is supposed to be a phone replacement service."
But this is right on their website..
Skype is not a telephony replacement service and cannot be used for emergency dialing.

So please explain to me short of a Vonage representative arriving at your house and holding your hand how you sir/madam could have possibly come to the conclusions you did...

Again, take responsibility for your own actions. You chose to try Vonage, accept the TOS, and were shown many times the capabilities and limitations of Vonage 911 dialing. You chose not to continue to call Vonage, and 30 days is plenty enough. You chose not to say "hey, it has been 3 weeks, I chould cancel." Nope, you chose to wait. That is YOUR problem, not Vonage's problem.

It's all about choice, and you chose to sit and wait. Sorry, you lose.



Read The Full Thread:

Difficulty cancelling - terminating Vonage service


Hi, Vonage does not work with sufficient quality on International calls,
Have you tried talking to your credit card provider? If you're telling it straight,
Yes I could go to the credit card company & stop those payments, but then I'm
I haven't had to cancel Vonage so am not sure what the real procedure is. I did
I got curious and called the CS line. Very quickly I got to a menu option to cancel
Hi, Yes I did get through the menu system to cancel the service (It is part of
Good luck!
Did you transfer your number to Vonage, or is it a Vonage-assigned number? If
Hi, A good thought, on the number transfer, but in my case I had first wanted
I cancelled in July and I'm STILL getting billed. The service didn't work correctly,

Trowski posted "I am sorry to say this, but there is no way Vonage's 911 capabilities can be misconstrued." on 09/14/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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