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Vonage I am so frustrated right now with what is happening. And what is worse, no one seems



I am so frustrated right now with what is happening. And what is worse, no one seems to give a good explanation of what is happening, so I'm asking for help or clarity here.

I signed up for Vonage on 12/28. I got my letter for doing the transfer on 1/1/05.

Last night, everything was working fine on the old phone company line. But this morning, all of a sudden, the phone company line will not accept incoming calls. It does have a dial tone and makes outgoing calls with no problem. People who have Vonage can of course make calls to our Vonage without a problem.

So I called Vonage who said the line was owned by CT Communciations (CTC) and that it was their problem. I called CTC who said that they ported the number so it is Vonage's problem. I called back to Vonage who said that they have not received any documentation and that the phone line is owned by CTC. I called CTC again and told them the numbers database said CTC owned it. After that they said that the number porting began today and that there would be incoming service interruption (which I was not told about). They also said that they send an FOC letter to Vonage on 1/4 and that Vonage responded with a PON number right after.

Now CTC says the port will be complete tomorrow and Vonage now says that it is an incomplete port.

I am so frustrated. What's worse is my wife works from home and discovered this out the hard way...Thank God for cell phones!

Has this happened to anyone? Isn't this a bit wrong?

Thanks for the help in advance.



Read The Full Thread:

Busy signal on inbound calls during port



FightOn posted "I am so frustrated right now with what is happening. And what is worse, no one seems" on 01/09/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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