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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage I am so frustrated right now. This is the second "go around" with problems with

I am so frustrated right now. This is the second "go around" with problems with Vonage. First,w hen I ordered Vonage, it took over one month for my router to arrive. Even though I called Vonage 8 times to make them aware that the confirmation email they sent me, listed the wrong address (it was massachusettes) not Maine where I live, they STILL sent it to the wrong address. Supposedly, I spoke with 3 managers who fixed the issue. Each time I was told a new "device" was being shipped right out to me. Each time, it never did. Finally I spoke with a wonderful woman from the New Jersey call center who actually knew what she was doing, and helped me.

NOW, I find out that # 1. I did NOT get my first month free credit.

# 2. My "local" phone number isnt so local. Everyone in my own town that has been calling me has been charged long distance rates!!! I called Vonage lastnight (of course, spending almost 2 hours on the phone), holding, being transferred, speaking with people who cannot speak english, being transferred back to the wrong person, finally I hung up.

I explained to 3 different people last night, that I wanted a PROPER phone number that was LOCAL to my town and that I wanted 2 months of credit, plus the 1 month that was due to me for signing up. I have to reimburse my mother the long distance charges to her phone bill, as she is on a low, fixed income. The Vonage rep could only read off a script and said "if you would like to change your number, it will be $9.00 sir". WHAT! EXCUSE ME?!!!!
HE couldnt understand that I was not assigned a proper number! Again... "would you like to change your number now sir"?
I asked to speak with a supervisor (one that can actually be understood would be a plus). So, after 30 MNUTES of being on hold, I finally get another person who tells me... " oh, wait, im not the person you need to speak with, let me transfer you."

Then again, holding for 16:38 Yes, I now keep track ;)
Finally the person who picks up the phone, is the SAME person who just put me on hold!!!!!!!!!!!!!!! I said, "didnt I JUST speak with you?" ... She says.. "Oh I must have the wrong que sir" .

OK, so after work lastnight, I spend another HOUR of my valuable time to try to correct another Vonage error. And Im transferred, played with, given rotten attitudes, even though i was 100% polite to each person I spoke with, AND, I ended up hanging up because I couldnt do it all night. I just called here form work... again,, Im on hold for 22 minutes. CLICK. There goes my lunch break.


This service is the worst I have ever dealt with in my life.
I am going to try one more time. If I cant get anywhere, I will pursue another avenue.


Read The Full Thread:

Adapter shipped to the wrong address

Here is the magic number: 732-528-2600. Call that, leave a message for Citron
OK thanks. But who is Citron? What is this persons title?
Chairman and CEO of Vonage. Trust me, leave a message and things will get done.

MikeM posted "I am so frustrated right now. This is the second "go around" with problems with" on 05/02/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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