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Vonage I am so frustrated right now. This is the second "go around" with problems with



I am so frustrated right now. This is the second "go around" with problems with Vonage. First,w hen I ordered Vonage, it took over one month for my router to arrive. Even though I called Vonage 8 times to make them aware that the confirmation email they sent me, listed the wrong address (it was massachusettes) not Maine where I live, they STILL sent it to the wrong address. Supposedly, I spoke with 3 managers who fixed the issue. Each time I was told a new "device" was being shipped right out to me. Each time, it never did. Finally I spoke with a wonderful woman from the New Jersey call center who actually knew what she was doing, and helped me.

NOW, I find out that # 1. I did NOT get my first month free credit.

# 2. My "local" phone number isnt so local. Everyone in my own town that has been calling me has been charged long distance rates!!! I called Vonage lastnight (of course, spending almost 2 hours on the phone), holding, being transferred, speaking with people who cannot speak english, being transferred back to the wrong person, finally I hung up.

I explained to 3 different people last night, that I wanted a PROPER phone number that was LOCAL to my town and that I wanted 2 months of credit, plus the 1 month that was due to me for signing up. I have to reimburse my mother the long distance charges to her phone bill, as she is on a low, fixed income. The Vonage rep could only read off a script and said "if you would like to change your number, it will be $9.00 sir". WHAT! EXCUSE ME?!!!!
HE couldnt understand that I was not assigned a proper number! Again... "would you like to change your number now sir"?
I asked to speak with a supervisor (one that can actually be understood would be a plus). So, after 30 MNUTES of being on hold, I finally get another person who tells me... " oh, wait, im not the person you need to speak with, let me transfer you."

Then again, holding for 16:38 Yes, I now keep track ;)
Finally the person who picks up the phone, is the SAME person who just put me on hold!!!!!!!!!!!!!!! I said, "didnt I JUST speak with you?" ... She says.. "Oh I must have the wrong que sir" .

OK, so after work lastnight, I spend another HOUR of my valuable time to try to correct another Vonage error. And Im transferred, played with, given rotten attitudes, even though i was 100% polite to each person I spoke with, AND, I ended up hanging up because I couldnt do it all night. I just called here form work... again,, Im on hold for 22 minutes. CLICK. There goes my lunch break.

WHAT IS WRONG WITH YOU Vonage? WHY CANT YOU EMPLOY COMPETENT PEOPLE? PEOPLE WHO CAN COMMUNICATE AND THINK.

This service is the worst I have ever dealt with in my life.
I am going to try one more time. If I cant get anywhere, I will pursue another avenue.

[ADMIN EDIT TITLE: IN ALL CAPS AND TOO VAGUE]



Read The Full Thread:

Adapter shipped to the wrong address


Here is the magic number: 732-528-2600. Call that, leave a message for Citron
OK thanks. But who is Citron? What is this persons title?
Chairman and CEO of Vonage. Trust me, leave a message and things will get done.

MikeM posted "I am so frustrated right now. This is the second "go around" with problems with" on 05/02/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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