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Vonage I am not technically inclined, but know my way around the computer for certain
I am not technically inclined, but know my way around the computer for certain things. I have had Vonage for almost 2 years now but the last 6 months have been a nightmare with audio quality.
I use Brighthouse Roadrunner cable for my internet connection with a Webstar router, and the modem is a LINKSYS. My vonage device is a VTech. I have the wireless phone. I have the vonage device connected to the router, and the internet cable box connected to the router.
I have messed with my firewall settings previously and this does not help, and I have messed with the broadband saver feature several times. I had it set on normal and today switched back to high but nothing seems to work still.
I should also mention I turn off everything with the internet to talk on the phone to try and see if this helps and it does not. I have tried moving the base to different rooms but this also does not work.
Some calls start out fine, but then the longer I talk then they cannot hear me and start complaining. Sometimes they just cannot hear me at all. Today I received a few calls and they just said, if you can hear me call me back at so and so number. I tried calling back and they could not hear. This is a problem with ingoing and outgoing calls. Strangely I always hear them perfectly on "my" end.
Nothing has changed in the two years with my internet service or equipment. I need to figure out something fast as I cannot use the phone and it's getting to the point where I will need to cancel if I can' t get it working dependantly. I hate doing that as it is a good deal in terms of price, and if I can get it working again it would be great. I don't use the phone THAT much, but when I need it, I need it!
I ran my VOIPtest and here is what is says, I don't know what this means personally:
TO BOSTON
Media Quality
MOS
3.8 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 46.1%
Latency 0.00 0.0%
Packet Discards 0.67 53.9%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 138 ms
Packet Discards 2.0%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 7 ms
Max: 32 ms
Signaling Quality
Post-Dial Delay 78 ms
Call Setup Time 94 ms
Media Delay 266 ms
Read The Full Thread: At wit''s end: Other end cannot hear me well or at all
• I only use Brighthouse for the internet and do not have cable as I don't use it. The
• Two percent packet discards is moderately high. Please remove the router, plug
• My phone is having the same problem. I did the VoIP test and everything is great.
• Is it better for voice quality to be set at normal or higher? I do not choose highest
• Yeah, I'd rather have a hard time hearing them myself. At least this way we know
• Yeah I even went and got a new phone. I have a hubby who is out of the country with military
• I know what you mean. Today I think one of the calls was a job place, I have been unemployed
• I don't know if this will help you but I changed my bandwith to the lowest setting
• Thanks. I have tried that before but it didn't help me enough yet. I'm glad for you
LexLuv101 posted "I am not technically inclined, but know my way around the computer for certain" on 08/20/2008 |
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