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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I am looking for the city in which VOnage is based to file a report with the BBB. I



I am looking for the city in which Vonage is based to file a report with the BBB.

I am pretty happy with my $199 a year sunrocket.com service Anyhow my dad canceled his Vonage line but didnt know he would lose the number. Anyhow I was told that it could be recoevred if the line was reactived within 30 days before the number went back into the general pool. Anyhow so I called back again and got a different person, this person said that the only way I could get the number back is if I activated a new line of service (new adapter etc) However My dad still had the old Vonage adapter. Why couldn the old one be used? Sems like a lame excuse to show higher subscription numbers... Anyhow so I ordered a new line of service and I worked with technical support on geting the number transferred and it never was.

I emailed support over the course of several months and I got back ticket IDs for the support email I sent in, I did manage to get a FEW replies from the support department, I still have them in my gmail account. Anyhow they said "yes we are aware of the problem and are working on it" That was the last I ever heard.

So enough is enough I went ahead and canceled. I was offered a new months free my matthew in the Acct Management Department, and I said why? I am already happy with my service and it should not take someone canceling the line of service to get proper support. After much deliberation he finally said that I would get a full rebate if I sent my device in (which I did)

So a coule of weeks go by and no response. So I called the other day looking for the same rep that I spoke to before. I will keep calling conage until I get ahold of him to find out why he told me that I would be getting a full refund. (lying to me) The rep told me (jammell) that mathew had made notes about he free months of service offer refusal but no mention of a full rebate was offered. Now I think that they just told me that so they could get their adapter back.

So I flat out asked the rep... "so because I was forced to order an adapter I didnt need, and I never used the service (not even 1 call), AND the complete failure of tech support to help me (which caused me to go over their 30 day return policy) for all these reasons which are caused by Vonage, it is still my fault that it went over 30 days?" He said yes. So I figured that there was nothing more I could do so I hung up.

For that reason I am filing a report with the BBB in the area and a report with my credit card company. It does not seem right that they should get any money for providing NO service.

KM



Read The Full Thread:

Where is conage based? Need to report to BBB


I don't know of any carrierwho will port your number after you have cancelled.
If are so intent on reporting them why don't you look for the information? http://www.vonage.com/co
I'm with pdhenry on this one - never heard of a carrier who can/will port your number
For what it's worth Vonage America 23 Main Street Holmdel, NJ 07733 732.528.2600 732.834.01
pdhenry, you're a nice guy for doing that. To the original poster, try doing a little
Man would you guys cut the poor guy some slack. I thought this was a forum for help
Hey, I took pity after a heartbeat...
guys - I didnt ask for your opinions. It was not about wether or not it COULD be transferred.
Part of the BBB's report on Vonage, just for kicks: BBB Membership This

kieranm posted "I am looking for the city in which VOnage is based to file a report with the BBB. I" on 07/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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