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Vonage I am in the Los Angeles area with V business lines. I am a telecom manager. I have
I am in the Los Angeles area with V business lines. I am a telecom manager. I have many accounts with V that I manage. The entire LA area had two distinct outages. The first started around 8:30 AM PST and lasted until 11:50 AM PST. This outage stil allowed for outbound calls, although the call setup time was long, and it allowed for inbound VONAGE calls. 90% of inbound from the PSTN (public network) resulted in "trouble" recordings and inbound ringing with caller ID but no caller on the line. I received a call back from India Tier 2 support around 1:00PM telling me problem was resolved. They even issued a credit for 4 hours of down time. The second outage started at 2:45 PM PST. It was a total failure causing no response from routers and all calls failing. It was finnaly resolved around 8:00 PM PST. I spoke with the Account Management group at 4:5PM PST and they said their TROUBLE BOARD said the LA, Indianapolis and UK were up. All subscribers needed to reboot. I did that with my router and indeed service worked, but only for 15 minutes, when once again it failed. None of the FEATURES, Network Unavailablity, Call Forward or Voice Mail functioned during the second outage. Although this is the worst outage in my 4 years with V, I am recommending staying. The price, features and normally good service is still better than the AT&T's, Verizon and other carriers. I am in the phone business and I remember issues that took out AT&T and Verizon for an entire day.
Read The Full Thread: Vonage Outage - December 14 - 15, 2007
• Vonage would not tell me there was an outage or any other system activity today,
• It is 11:23pm CST time in DFW area and my lite has been steady green not for about
• Earlier this evening my friend was calling me and my line was ringing and when i
• Mine is also down. Been down for a few hours now and I have tried to reset everything.
• the last time i had this kind of issue was about a month ago, it took them over a week
• If you look at the other posts in the forum, it seems it's a vonage wide outage.
• well i hope its resolved quickly this is the second time in a few months i've had
• the last time i had this kind of issue was about a month ago, it took them over a week
• i guess it could be but the last time i had this issue apparently as I said it was a
• MAybe, where are they located?
killowatt posted "I am in the Los Angeles area with V business lines. I am a telecom manager. I have" on 12/15/2007 |
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