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Review: My First Day With Vonage, Excellent!
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Vonage I am in Edmonton and began experiencing an issue with inbound calls yesterday.



I am in Edmonton and began experiencing an issue with inbound calls yesterday. For me it has only proven to be an issue with two inbound callers so far who are not with Vonage. Other inbound callers, who are also not with Vonage, get through just fine.

The symptoms are similar to what many of you are experiencing. I answer the phone, say hello, and hear nothing back. I say hello several more times and then hang up.

I attempted some trouble shooting. I called the caller back and could then converse normally. I asked about when they called me. They said they could hear me just fine and attempted to speak with me, but I wasn't responding to them. All they could hear was me saying, "Hello. Hello. Hello."

I called Vonage support. The support analyst conducted his own tests. He called me from a Vonage line and got through successfully. He then called me from his cell phone and we encountered the same issues; he could hear me, but I could not hear him. He said he would transfer the issue to network support and we ended the conversation.

This morning I had an e-mail waiting from me technical support. It simply said "this situation is caused by the other persons phone carrier not connecting properly". It then went on to say I should ask my concerned callers to contact their phone company to report the issue.

I sent an e-mail back asking if the support analyst I spoke to yesterday could contact his cell phone provider to resolve the issue for him before I begin to ask my concerned callers to do the same. I can definitely see this becoming a circle of a provider saying it's a Vonage issue and Vonage saying it's a provider issue. I said I wasn't comfortable asking my callers to go through this effort without proof that it resolves the issue. Who am I to ask my callers to sit on hold with their provider for a long time for an issue they see as mine.

I realize this doesn't offer anyone a resolution. I will reply back when I hear more from technical support. Hopefully there is a resolution soon.

In the mean time, since I discovered the inbound caller can hear me, when this issue occurs I am telling the caller that I am having some issues with my inbound calls and will call them right back.



Read The Full Thread:

Can''t receive incoming in Toronto (all of the sudden)


Hi Vonage Users, I have been running Vonage mostly trouble free since April
I am having the reverse problem-I can hear incoming callers, they can't hear me.
ya the support rep this morning did not know what it was, but the afternoon support
I've notice problem in the GTA too, I live in Brooklin but my parents live ni Scarb
Yep, having the same problem in Denver Colorado now for the last week or so. K
In addition to a problem of not hearing incoming callers, which reoccurs sporadically
I’ve been experiencing the same issues on my 905 number… either goes to voicemail
Well the issue I was having with certain inbound calls disappeared the next day.
As you will see above, I have also had sporadic audio problems with incoming calls.

michaeljah posted "I am in Edmonton and began experiencing an issue with inbound calls yesterday." on 09/23/2007

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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