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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Review: My First Day With Vonage, Excellent!
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Vonage Customer Review: One month with Vonage, and...
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Vonage I am in Edmonton and began experiencing an issue with inbound calls yesterday.



I am in Edmonton and began experiencing an issue with inbound calls yesterday. For me it has only proven to be an issue with two inbound callers so far who are not with Vonage. Other inbound callers, who are also not with Vonage, get through just fine.

The symptoms are similar to what many of you are experiencing. I answer the phone, say hello, and hear nothing back. I say hello several more times and then hang up.

I attempted some trouble shooting. I called the caller back and could then converse normally. I asked about when they called me. They said they could hear me just fine and attempted to speak with me, but I wasn't responding to them. All they could hear was me saying, "Hello. Hello. Hello."

I called Vonage support. The support analyst conducted his own tests. He called me from a Vonage line and got through successfully. He then called me from his cell phone and we encountered the same issues; he could hear me, but I could not hear him. He said he would transfer the issue to network support and we ended the conversation.

This morning I had an e-mail waiting from me technical support. It simply said "this situation is caused by the other persons phone carrier not connecting properly". It then went on to say I should ask my concerned callers to contact their phone company to report the issue.

I sent an e-mail back asking if the support analyst I spoke to yesterday could contact his cell phone provider to resolve the issue for him before I begin to ask my concerned callers to do the same. I can definitely see this becoming a circle of a provider saying it's a Vonage issue and Vonage saying it's a provider issue. I said I wasn't comfortable asking my callers to go through this effort without proof that it resolves the issue. Who am I to ask my callers to sit on hold with their provider for a long time for an issue they see as mine.

I realize this doesn't offer anyone a resolution. I will reply back when I hear more from technical support. Hopefully there is a resolution soon.

In the mean time, since I discovered the inbound caller can hear me, when this issue occurs I am telling the caller that I am having some issues with my inbound calls and will call them right back.



Read The Full Thread:

Can''t receive incoming in Toronto (all of the sudden)


Hi Vonage Users, I have been running Vonage mostly trouble free since April
I am having the reverse problem-I can hear incoming callers, they can't hear me.
ya the support rep this morning did not know what it was, but the afternoon support
I've notice problem in the GTA too, I live in Brooklin but my parents live ni Scarb
Yep, having the same problem in Denver Colorado now for the last week or so. K
In addition to a problem of not hearing incoming callers, which reoccurs sporadically
I’ve been experiencing the same issues on my 905 number… either goes to voicemail
Well the issue I was having with certain inbound calls disappeared the next day.
As you will see above, I have also had sporadic audio problems with incoming calls.

michaeljah posted "I am in Edmonton and began experiencing an issue with inbound calls yesterday." on 09/23/2007

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