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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage I am in Edmonton and began experiencing an issue with inbound calls yesterday.



I am in Edmonton and began experiencing an issue with inbound calls yesterday. For me it has only proven to be an issue with two inbound callers so far who are not with Vonage. Other inbound callers, who are also not with Vonage, get through just fine.

The symptoms are similar to what many of you are experiencing. I answer the phone, say hello, and hear nothing back. I say hello several more times and then hang up.

I attempted some trouble shooting. I called the caller back and could then converse normally. I asked about when they called me. They said they could hear me just fine and attempted to speak with me, but I wasn't responding to them. All they could hear was me saying, "Hello. Hello. Hello."

I called Vonage support. The support analyst conducted his own tests. He called me from a Vonage line and got through successfully. He then called me from his cell phone and we encountered the same issues; he could hear me, but I could not hear him. He said he would transfer the issue to network support and we ended the conversation.

This morning I had an e-mail waiting from me technical support. It simply said "this situation is caused by the other persons phone carrier not connecting properly". It then went on to say I should ask my concerned callers to contact their phone company to report the issue.

I sent an e-mail back asking if the support analyst I spoke to yesterday could contact his cell phone provider to resolve the issue for him before I begin to ask my concerned callers to do the same. I can definitely see this becoming a circle of a provider saying it's a Vonage issue and Vonage saying it's a provider issue. I said I wasn't comfortable asking my callers to go through this effort without proof that it resolves the issue. Who am I to ask my callers to sit on hold with their provider for a long time for an issue they see as mine.

I realize this doesn't offer anyone a resolution. I will reply back when I hear more from technical support. Hopefully there is a resolution soon.

In the mean time, since I discovered the inbound caller can hear me, when this issue occurs I am telling the caller that I am having some issues with my inbound calls and will call them right back.



Read The Full Thread:

Can''t receive incoming in Toronto (all of the sudden)


Hi Vonage Users, I have been running Vonage mostly trouble free since April
I am having the reverse problem-I can hear incoming callers, they can't hear me.
ya the support rep this morning did not know what it was, but the afternoon support
I've notice problem in the GTA too, I live in Brooklin but my parents live ni Scarb
Yep, having the same problem in Denver Colorado now for the last week or so. K
In addition to a problem of not hearing incoming callers, which reoccurs sporadically

Well the issue I was having with certain inbound calls disappeared the next day.
As you will see above, I have also had sporadic audio problems with incoming calls.

michaeljah posted "I am in Edmonton and began experiencing an issue with inbound calls yesterday." on 09/23/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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