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Vonage I am having the same problem (intermittent 002 problems) that started 3-4 months



I am having the same problem (intermittent 002 problems) that started 3-4 months ago. I have been a Vonage user over 1 year. My setup is fairly typical (llike Jkeyser) except that I have a business in my house so I have 2 Vonage devices attached to a Linsys router along with a Westell (verizon DSL) route, one computer is physically attached and 2 units via wireless. The is no consistency to when the errors show up. Sometimes on the phone, sometimes on the net, sometimes both. I have rest, re-powered all devices appropriatley. I have been in the IT buisness 23 years so I realize the difficulkty in doing 6this over phone/email/chat, etc. but also know the basics around tyhe system. Interestingly, this never hyappened until 3-4 months ago so it must be possibly code that was downloaded by Vonage? One of my Vonage devices has an IP address associated with my network "tree", 192.168.1.xxx but one of the devices show 192.168.15.1, does this make sense?

I can't use the website v-configure.com as the error I receive says my network is not setup correctly.

I ran the pingtest and speedtest and here is the results;
with Vonage devices in the network

pingtest
Line Quality=A Ping=20ms Jitter=6ms

speedtest
download=2.89 Mb/s Upload=0.57 Mb/s ping=31ms

without Vonage or the linksys router in the way (all turned off)

pingtest
Line Quality=A Ping=31ms Jitter=1ms

speedtest
download=2.90 Mb/s Upload=0.57 Mb/s ping=32ms



Read The Full Thread:

Intermittent "Error Code 002" w/ V-Portal


Hello, all. Let me start by saying that I've been a long-time Vonage user, with
I suggest that you take up a bandwidth reading..(measure your internet-signal)
Before doing anything it would be best to run some test. Also do NOT purchase a new
I apologize for not getting back about this. I'm not home very much during the week
The problem you are having JKeyser seems to in fact be the DSL Modem. The logs you
Hi, I'm also getting intermittent 002 error codes with my V-Portal. I have
1-Vonagehelp 1-866-243-4357 Always ask where the call center is located
I think you experienced this on peak hours where you internet speed dropped to

paceast posted "I am having the same problem (intermittent 002 problems) that started 3-4 months" on 05/19/2010

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