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Vonage I am having similar problems to Chrisp with Vonage and Comcast in the Boston area.
I am having similar problems to Chrisp with Vonage and Comcast in the Boston area. I really want Vonage to work for me, but haven't gotten it to improve despite a few go-rounds with tech support. I have 10-20 second drop outs on a number of calls, but they seem to be two-way for me - I can't hear them either.
Ironically I had absolutely no problems with the service for the 3 weeks before my former land line phone number got 'turned on' on Dec 21 2004. The problem started on the very day it got switched. I have a fairly fast connection but figured I should try the 'bandwidth saver' feature in case that was the problem. It only made things worse and the first tech guy I spoke with told me to turn it off. According to the tech there are latency problems because of the additional compression/decompression time! The techs have made various tweaks to the phone adapter since then, with little effect, except the last one which made things worse.
I too ran ping plotter, against yahoo.com. Since I am on the East coast (Boston) I was getting high latency on the jump from NY to CA. It was about 125ms to NY and about twice that to Yahoo, via level3.net. I did have occasional packet losses, but they never coincided with any call problems. I'm sure they don't want everyone pinging the Vonage servers themselves, but I can't help thinking pinging Yahoo is somewhat irrelevant. My calls should be at least going through an east coast server somewhere when I am making local calls, or am I totally ignorant?
Now that I'm done venting, the help I can offer is eliminating your home network & router as an issue. Assuming you have a separate cable modem (not integrated w/ router) you should be able to just unplug your router from the cable modem and plug the phone adapter in directly. I did this last night but unfortunately with no improvement. I am now looking for the problem in the cable modem, phone adapter or maybe just comcast's network.
I'll post any solutions I find, but I may have to go back to (ugh) Verizon soon if I can't get this resolved.[/b]
Read The Full Thread: Sporadic Sound Loss -- my side calling others
• Greetings all - newbie subscriber here and been messing around with ongoing problem
• Chrisp,
Unless you are making calls directly through your PC, you Norton Internet
• Chrisp,
Sorry for the second post but I hit submit before finishing my thought
• Hi - I have been having the exact same problem. It is intermittant and very hard
• just reading the forums and well i have posted this elsewhere in here but will post
• Thanks for bringing up the whole modem issue, dodo39. I think you hit the nail on
• just a fyi I went to bb and got the new unit I thought what the heck thirty day return
• Thanks all for your replies!
STILL having the issue, and I've been on tech
• I have the same problem.
My Setup:
Internet -> Cable Modem Toshiba PCX2000
• I know this probably isn't helpful, but I'm in the N.East using Comcast, Vonage,
blinkinglights posted "I am having similar problems to Chrisp with Vonage and Comcast in the Boston area." on 01/12/2005 |
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