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Vonage I am experiencing some weird issues with my Vonage service. Here's my info: Comcast



I am experiencing some weird issues with my Vonage service.

Here's my info:
Comcast Cable Modem SB5120

Speed test statistics
-
Download speed: 8021680 bps
Upload speed: 2369992 bps
Quality of service: - %
Download test type: socket
Upload test type: socket
Maximum download pause: 280 ms
Average download pause: 3 ms
Minimum round trip time to server: 65 ms
Average round trip time to server: 93 ms

Voip test statistics
-
Jitter: you -> server: 0.8 ms
Jitter: server -> you: 1.1 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 40
Estimated MOS score: 4.2

CABLE MODEM>>NETGEAR ROUTER>>PC's and Vonage DEVICE

In my Router(Netgear WirelessN) I have set QoS for Vonage mac address to Highest. I have also set my bandwidth to Highest under my Vonage settings, yet there are occasions when I can hear the caller but they cannot hear me for 10 seconds at a time and when they talk I hear static or "phone noise" while they are talking.
I've tried many things. Such as:
Eliminating my Netgear router from the mix and using the Vonage Router directly hooked to my cable modem. Different cables, etc etc.

My QoS on the Vonage Speed test will vary a lot. Sometimes it registers nothing, and then other times I have seen it as high as 85%. There is almost ZERO consistency.

The more I ponder these issues, the more I think it is either the Cable modem or the ISP. Of course, I have contacted Comcast and they claim my Internet connection is great. I try not to mention Vonage too much to them in fear that they frown on me using Vonage instead of their Voip.

Any Ideas? Thoughts? Prayers? ha.



Read The Full Thread:

Dropped voice, static, noise over phone lines, ISP?


This topic here: http://www.vonage-forum.com/ftopic13039.html It covers
Sorry for triple posting, yet I seem to be the only one replying to my topic. I

Just to add more fuel to this topic. I have been in contact with Vonage over emails.
The QOS on the test does reflect your connection. Also, Vonage isn't immune
Must be a Comcast conspiracy then. I have two choices. Wait for the FCC to crack
... The FCC only just realized that these restrictions will impact competing
Comcast VoIP customers are placed on a separate node from other Comcast users.
My Speeds seem to vary. I agree. Asking Vonage to chase Ghosts is wrong of me.

areamike posted "I am experiencing some weird issues with my Vonage service. Here's my info: Comcast" on 02/02/2009

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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