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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage I am dissatisfied and feel cheated by Vonage. When I was subscribing to Vonage,



I am dissatisfied and feel cheated by Vonage.

When I was subscribing to Vonage, an additional line was almost shoved down my throat and I was told that I will have 24/7 total control over my Vonage account once my account is set and I would be able to remove this additional line whenever I choose to do so.

Well it is now almost 3 months after that phone call, and you would think I have complete control over my account 24/7 thru the web interface right? WRONG!!!!!

Today I have tried to remove this additional line. After spending half an hour trying to find a useful link about how to remove this additional line I gave up and gave a phone call to Vonage Customer Care and learned that, not only I was NOT allowed to remove a line from my account from their web interface, but also the customer representative is NOT able to do it for me, because I simply called after hours and their account management desk is closed. Hello? You are outsourcing your Customer Services to overseas, do they follow the same time zone with us over Philippines ???? And when I asked to talk with her supervisor, I was told that her supervisor is unavailable and don't know when he will be back.

How nice is that???

They keep staff online 24/7 to make sales but they don't keep anybody online to satisfy customer requests about cancellation?

That is not only a poor business management but also flat out being cheap.

Furthermore, as it turns out I have been lied at the signup, not once, but twice in fact. First, being able to have 24/7 "total" control over my account through their web interface (not correct), and second I can not cancel my additional line "whenever" I choose to do so (not correct as well).

So to make long story short, the above posters problems do not seem to be unique but unfortunately wide spread. :(



Read The Full Thread:

Account Cancellation- Headaches





the only lines that we can remove from our web account are toll free numbers and



ArthurD123 posted "I am dissatisfied and feel cheated by Vonage. When I was subscribing to Vonage," on 06/26/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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