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Vonage I am dissatisfied and feel cheated by Vonage.
When I was subscribing to Vonage,
I am dissatisfied and feel cheated by Vonage.
When I was subscribing to Vonage, an additional line was almost shoved down my throat and I was told that I will have 24/7 total control over my Vonage account once my account is set and I would be able to remove this additional line whenever I choose to do so.
Well it is now almost 3 months after that phone call, and you would think I have complete control over my account 24/7 thru the web interface right? WRONG!!!!!
Today I have tried to remove this additional line. After spending half an hour trying to find a useful link about how to remove this additional line I gave up and gave a phone call to Vonage Customer Care and learned that, not only I was NOT allowed to remove a line from my account from their web interface, but also the customer representative is NOT able to do it for me, because I simply called after hours and their account management desk is closed. Hello? You are outsourcing your Customer Services to overseas, do they follow the same time zone with us over Philippines ???? And when I asked to talk with her supervisor, I was told that her supervisor is unavailable and don't know when he will be back.
How nice is that???
They keep staff online 24/7 to make sales but they don't keep anybody online to satisfy customer requests about cancellation?
That is not only a poor business management but also flat out being cheap.
Furthermore, as it turns out I have been lied at the signup, not once, but twice in fact. First, being able to have 24/7 "total" control over my account through their web interface (not correct), and second I can not cancel my additional line "whenever" I choose to do so (not correct as well).
So to make long story short, the above posters problems do not seem to be unique but unfortunately wide spread. :(
Read The Full Thread: Account Cancellation- Headaches
• Why does Vonage make it so difficult to cancel your account? I have read on this
• Just got off the phone with Vonage...
I spoke with Rachael, employee # 12059
• If you have an American Express card, I recommend using that as the payment method
• the only lines that we can remove from our web account are toll free numbers and
• The next time I call to cancel service I am going to record the entire conversation
• That is correct. Your call is used for training and scoring. For the call centers
ArthurD123 posted "I am dissatisfied and feel cheated by Vonage.
When I was subscribing to Vonage," on 06/26/2007 |
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