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Vonage I am an account manager at Vonage. After the MBG period of sixty days expires the
I am an account manager at Vonage. After the MBG period of sixty days expires the device is yours to keep, so even if you send it back there is no refund. Its all in the TOS. People say we are scam artists and all we do is rip people off, but everything is stated to you before you can sign up. If you dont agree to the terms we dont allow you to become a customer. The TOS are in the welcome kit to read, and also have to be agreed to before u can use your online account for the first time. We cant make you read the terms. And as for the number port outs, we are not able to hold numbers because we dont own them. Numbers are owned by LECS, which we rent from CLECS thru rate centers. Your new carrier needs to send us a Port Out request to start the LNP. After the number transfer completes you must call us and disconnect your service, only the acct admin is able to disconnect, not the new carrier. Even if they have an LOA. This is in place so that noone can disconnect your service without you knowing. *IE angry ex's, ect. If anyone has a question about the abbreviations just ask, its too lengthy to write it all out
Read The Full Thread: How to dispute a cancellation charge
• I have been in a dispute with Vonage over a cancellation charge of $93.48 for several
• It seems like you were charged the disconnection and rebate recovery fee which
• The last poster was half right. When you sign up for vonage you agree to a contract.
• The answer to this question is so long that you will probably get bored reading
• Have you spoke with their account management department or just customer service?
• Just more "scripting" from the account manager. I expected nothing more. I would
• Not a great user name The Jerk for a Vonage Account manager, do you visit the official
• Some clarification here,
LNP porting out procedure at Vonage is presently
• This is in the TOS
6.5 Fees upon disconnection.
(a) Disconnection by
The_Jerk posted "I am an account manager at Vonage. After the MBG period of sixty days expires the" on 10/29/2007 |
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