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Vonage I am also in the Direcway (no T) world, mostly mobile with an auto-pointing dish,
I am also in the Direcway (no T) world, mostly mobile with an auto-pointing dish, but also a .98 meter dish at my home base. I run a website for mobile satellite internet users, and a number of my members use Vonage even with the difficulties of variable latency and low uploads. I decided to give it a try - I'm on an above-average Direcway business account. Brought a RT31P2 home from the office for testing last week and found it acceptable.
Yesterday I got my own. Worked well out of the box, with Bandwidth Saver at 30K, and I had several calls to people where they rated my voice as good, and I would rate theirs as perfect. Today, it flat did not work. On calls out and calls in, there was dead silence for people on the other end, and I heard them poorly at best with crackle and static that started at first ring.
My configuration is Direcway modem issuing a single static IP by DHCP to the RT31P2 then a USR 8054 wireless router. Tests today included with, and without, the wireless router. Speed tests today showed nominal for my connection, which means upload between 80K and 140K and download between 800K and 1000K. Latency between 600 and 800ms on most pings, and few dropped packets.
The problem persisted all day, and continues to persist. I spent 2-1/2 hours on support (got New Jersey instead of India) this evening. The tech did all sorts of things. Jitter buffer up, jitter buffer down, changing codecs, changed the packet size, moved from phone port one to phone port two, you name it. I tried three physical phones, 2 corded and one cordless, with different phone cords. Multiple modem reboots, and router reboots and hard resets.
At no time did we ever get to where the tech heard anything but silence when I would pick up on her calls. I never heard her clearly, but usually I could make out what she was saying.
Ultimate conclusion from their end was that it was a latency issue. I can't blame them for feeling that way, and I'm well aware that the Direcway connection does not meet true broadband standards, but the latency today is the same as it was yesterday, as is the bandwidth, and both are better than Direcway Consumer service customers have who say that Vonage is adequate for them. What went wrong? Who knows. Very frustrating. We'll see what tomorrow brings.
Read The Full Thread: Vonage and DIRECTWAY (HUGES) Satellite Uplink - No go.
• I moved to the wilderness and they don't have cable modem here or even DSL. Lots
• Is it really only a half mile? I bet if you agree to pay for the work, they'll run it.
• I'll look into that. I am smack between two cable companies, and when I call either
• I'd put in a call to each one's general manager. You're gonna need to go higher than
• All the directway techs flat out said "we do not support vonage - it will NOT work
• "work" is relative, and there is no question that all forms of VoIP over satellite
• My tests continued to degrade to the point of zero sound in either direction (sounds
• Satellite VoIP ( www.highspeedsat.com/satellite-voip.htm - www.highspeedsat.com/pdf/direcway-voip.pd
• What about wireless broadband through a cell phone company? I saw somebody actually
dbirdman posted "I am also in the Direcway (no T) world, mostly mobile with an auto-pointing dish," on 07/16/2005 |
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