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Vonage I am also having voice quality issues. There is a noticeable delay , up to 5 seconds



I am also having voice quality issues. There is a noticeable delay , up to 5 seconds sometimes. The voice is garble for both parties. I have an open ticket with Vonage, but they are basically saying "oh well." I've been a customer for 2 years and have 2 lines from them, so I know what the service is supposed to be like. The last time this happened, the problem ended up being a switch between the Voip systems and the POTS systems. This has been happening now for about 2 weeks. Comcast has verified the signal quality of my 2 cable modems (I have residential and business service to my house). I've moved the Vonage router (cisco ata186) to the business line and the speed test says 5.23mbs/627kbps should support 8 simultaneous high quality Voip connections.

Download 5,233,856 bps
Upload 627,120 bps
QOS 98%
RTT 80 ms
MaxPause 16 ms

My argument to Vonage is that if it were my cable provider, then calls to other Vonage customers should also sound terrible, but they don't. It is only when making or receiving calls to/from the POTS network that I have this problem.

<EDIT>
Downstream Channel Downstream Frequency 615000000 Hz
Lock Status Locked
Modulation 256 QAM
Symbol Rate 5.360537 Msym/sec
Downstream Power -3.0 dBmV
SNR 33.174 dB

Upstream Channel Upstream Frequency 19504000 Hz
Lock Status Locked
Modulation QPSK
Symbol Rate 2560000 sym/sec
Upstream Power 48.8 dBmV
Channel ID 6
</EDIT>

Any ideas?



Read The Full Thread:

Other End can''t hear me for 5 seconds


It started about a week ago. While in either an outbound or inbound call, occasionally
I would suggest posting the entire results, not just half of it. and also list your
There are 3 computer running off a D-Link DI-624 wireless router that is plugged
Call 1-800-COMCAST and have the person check the signal levels on your cable modem.
I don't know about the sbs120, but some motorolas have a web interface page so you
I called Comcast and they ran a 20 packet Ping Test... no loss and my ping times average
I figured you would get that nonsense from them which is why I told you to try to check
lol, sorry about my own incompentence! Here are the values posted from the
Yikes! If I'm reading correctly, those power levels are really awful. The
yep, those are bad. check this page for more info on docsis 2.0 standards and to

ducky242 posted "I am also having voice quality issues. There is a noticeable delay , up to 5 seconds" on 06/29/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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