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nayan007 Posted:
did they tell you
about what all the
changes they have
made,because I am
also having...
In The Forum:
Vonage
Topic:
DTMF problem with Vonage and Intercall Reservation Plus
On Feb 11, 2012 at 12:19:53

nayan007 Posted:
Please go through
the link. Here it
is given the
solution of the
problem stepwise....
In The Forum:
Vonage
Topic:
can''t get a dialtone using US box in UK
On Feb 11, 2012 at 12:02:07

Ikeman Posted:
I did this last
summer for six
weeks. It worked
perfectly. I also
used a phone that...
In The Forum:
Vonage
Topic:
can''t get a dialtone using US box in UK
On Feb 09, 2012 at 17:25:55

Ikeman Posted:
I contacted Vonage
and the issue was
escalated to the
Advanced Technical
Support...
In The Forum:
Vonage
Topic:
DTMF problem with Vonage and Intercall Reservation Plus
On Feb 09, 2012 at 17:11:49

Beardy Posted:
My sister lives in
Italy, her
boyfriend is in
AL. When
travelling he
rings her by...
In The Forum:
Vonage
Topic:
Problem calling from US to Europe
On Feb 09, 2012 at 10:35:05

cust2005 Posted:
I was having
problems all
yesterday (Feb
2nd). Outbound
calls,
either: ring...
In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 03, 2012 at 10:27:48

rebus Posted:
This morning all
inbound calls from
non-Vonage numbers
are hitting my
cellphone...
In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 02, 2012 at 08:39:05

salytwo Posted:
Hello, I started
my VOIP system and
I need to connect
it to out site of
my country. How...
In The Forum:
Vonage
Topic:
how to start VOIP with Vonage
On Feb 02, 2012 at 00:13:30

Stevebo Posted:
My Comcast
Internet cable
outlet is located
in a room apart
from where my
Vonage...
In The Forum:
Vonage
Topic:
Connecting Vonage Box to Wirless Network
On Jan 31, 2012 at 20:55:18

sahabjee Posted:
Setting these
problems aside,
the FRITZ!Box is a
perfectly priced
and ideally...
In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 19:24:23

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Vonage I am absolutely furious with the lack of customer service from Vonage. I have been

I am absolutely furious with the lack of customer service from Vonage. I have been a loyal customer for 2-1/2 years! Now, I have to disconnect because I'm moving and do you think I can get through on their disconnect line? H### no! Friday called 3 times and my hold time was from 51 minutes to 1 hour 20 minutes. Today, three times with an average of OVER 45 minutes.

Each time I call, which has had varied times, the same message drone says your wait time is over 25 minutes......The message does say that the wait time are shorter Tuesday through Thursday from 11:30 to 6:00 EST. I personally think that those are the ONLY dates and times someone will answer.

I'm due to be billed again on the 17th of the month and am at a loss as to what to do. You can't email them anymore, you can't understand 99% of the people that do answer the phone for other matters.

Vonage, please help

Read The Full Thread:

Nightmare trying to disconnect from Vonage

• If it was me I would cancel my credit card or have the number changed. When enough
• Forget cancelling the credit card - Send a certified, return-receipt snail-mail
• Call this number and you will get results within 24hrs. Jeff Citron (CEO)
• Well thats a vonage lie. I called today at 11:00am and waited until 2:30pm, still
• You may want to set your alarm clock for 2AM or 3AM and then try calling then. The
• effing a! 400 bucks?!??!?!?! is it permissable to ask your credit card co.
• Huh? -Craig
• Just curious, why do you need to disconnect your Vonage service? If you have no
• That's 1 reason I use a "pre-paid" credit card. No money on it means they can't charge

mslurk posted "I am absolutely furious with the lack of customer service from Vonage. I have been" on 05/15/2006

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1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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