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For wipe call
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diazou Posted:
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Av8rix Posted:
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Vonage I am a new Vonage user. Experiencing excellent and clear voice signal inbound.



I am a new Vonage user. Experiencing excellent and clear voice signal inbound. Clear signal on outbound voice, however, frequent drops 3-6 seconds). People tell me that it sounds as the phone is dead. It happens on every conversation.

Did extensive troubleshooting with Vonage tech support. Cable bandwidth seems to be more than adequate. Vonage tech support suggests that its the Motorola SB5120 cable modem, indicating that other Vonage users have had the same problem. Recommended I go to Cox and try to swap out the modem, but Cox said this is the only modem they now offer (although they support many others). I am free to purchase a new modem, and they will provision it.

I ran the Voip test 3 times. Twice got very good data, but once got a 16% packet loss. My worst test results at the bottom of this message.

Has anyone had similar experience, and what was the resolution. Will a switch out of the cable modem correct the problem? Any recommendations on what modems might work best.

Current configuration: Motorola SB5120->D-Link DI524Router->D-Link VTA-VD

Thanks.



Voip Test Results:
Speed test statistics
-
Download speed: 4183280 bps
Upload speed: 517824 bps
Quality of service: 57 %
Download test type: socket
Upload test type: socket
Maximum download pause: 122 ms
Average download pause: 8 ms
Minimum round trip time to server: 100 ms
Average round trip time to server: 103 ms

Voip test statistics
-
Jitter: you -> server: 3.7 ms
Jitter: server -> you: 9.1 ms
Packet loss: you -> server: 16.6 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.5



Read The Full Thread:

Outbound Voice dropout with Cox Cable/Motorola SB5120 modem


Check this out: http://www.vonage-forum.com/sutra89016.html#89016
Sumner, please run a comparison VoIP test at www.testyourvoip.com (test call
Steve, I ran 2 tests with my standard configuration, and results are below.
Steve. Here is the URL for the second test. Probably a lot easier to read: http://www.TestYou
Hi Sumner, whether here or the broadband forums you'll find hundreds of folks
Thanks Gina, I have read through the forum about all the Moto SB5120 problems.
So far so good - like the 'old days' - everything simply functioning as it should.
Sumner, you're correct that those results look fine through your router. That
addition on this guys,,, try to simplify your seetings by hooking up your vonage

sumner posted "I am a new Vonage user. Experiencing excellent and clear voice signal inbound." on 08/18/2006

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